Care Coordinator Lead (Surgery Scheduler) - Dr. Chen

About the Role

Barrow Brain and Spine is a physician-owned specialty practice focused on neurosurgery and advanced spine care. The practice includes 27 neurosurgeons and three physiatrists, performing over 8,000 surgeries annually. This globally recognized group directs the Neurosurgery Residency Program at St. Joseph’s Hospital in Phoenix, Arizona, and serves more than 21,000 patients per year. We are seeking a dedicated team member committed to the highest levels of performance, integrity, collaboration, and patient care.

Responsibilities

• Register new patients in the electronic medical record (EMR) prior to scheduling appointments, including demographic and insurance information.
• Perform a variety of clerical and customer service functions for the physician’s office.
• Ensure all initial consultations, pertinent notes, lab slips, radiology, and pathology reports are available to the physician prior to patient arrival.
• Open chart encounters in AthenaOne and maintain patient records for historical reference.
• Facilitate patient clinic by greeting and rooming patients.
• Take vitals and record assessments in the patient chart for physician review.
• Enter orders and E-Prescribe information, and create clinical visit summaries.
• Schedule follow-up appointments as needed.
• Communicate with physician’s staff to ensure continuity of care.
• Perform clinic room inventories and restock as necessary.
• Prepare and run daily clinic with limited oversight from Lead Care Coordinator or Practice Operations Supervisor.
• Assist Lead Care Coordinators and Practice Operations Supervisors with orders as needed.
• Manage recall lists for physicians, create diagnostic reviews, complete orders as testing is received, and follow up on non-compliant orders.
• Screen incoming telephone calls, record and transmit messages, schedule and announce patients and visitors, and arrange referrals to other healthcare providers.
• Maintain patient confidentiality and follow all HIPAA guidelines.
• Maintain office equipment by following operating instructions, troubleshooting breakdowns, and coordinating repairs.
• Participate in continuing education opportunities.
• Provide coverage to other positions as requested.
• Support the BBS Compliance program by attending annual training and following compliance guidelines.
• Act as an ambassador of the BBS practice, providing exemplary customer service to patients, families, teammates, vendors, and visitors.
• Perform other duties as assigned.

Requirements

• High School Diploma or GED required; Bachelor’s Degree a plus.
• 1-2 years of experience in a medical setting required.
• Excellent verbal and written communication skills.
• Strong organizational skills and ability to prioritize.
• Passionate about creating a superior patient experience and fostering a culture of excellence.

Benefits

• Choice of two medical plans: HRA or HDHP/HSA options.
• Dental and Vision plans.
• Disability coverage: short-term and long-term, 100% employer-paid.
• Basic Life/AD&D insurance, 100% employer-paid.
• Voluntary Life/AD&D available for employee, spouse, and children.
• Voluntary Critical Illness and Accident coverage.
• Paid holidays.