Surgery Scheduler & Coordinator

About the role

Join our team and play a critical role in coordinating patient surgical care from scheduling through procedure preparation. The Surgery Scheduler & Coordinator serves as a liaison between patients, providers, and clinical teams to ensure surgeries and related procedures are scheduled accurately and efficiently while delivering exceptional customer service.

Responsibilities

• Schedule surgical procedures and coordinate resources to support patient care and operational efficiency.
• Register patients and verify demographic and insurance information prior to procedures.
• Review physician orders for completeness and accuracy and update patient information in the electronic medical record.
• Coordinate with physicians, clinical staff, patients, and other departments to ensure seamless surgical scheduling.
• Maintain accurate scheduling records and communicate procedure details to all appropriate parties.
• Collect and accurately document patient payments when applicable.
• Provide outstanding customer service by addressing patient questions and concerns in a professional and courteous manner.
• Support departmental quality initiatives and contribute to achieving operational goals.

Qualifications

• High School Diploma or GED required.
• Experience with data entry, computer systems, and standard office equipment required.
• Previous experience in healthcare scheduling, surgical scheduling, patient registration, medical office administration, or customer service preferred.
• Strong organizational and multitasking skills with the ability to prioritize competing responsibilities.
• Excellent communication and interpersonal skills.
• Proficiency with electronic medical records (EMR/EHR) systems and Microsoft Office applications preferred.

Benefits

• Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program