Care Coordinator- Jersey City
for section headings. Use - for any list of duties/requirements/benefits, and
for prose.
We need to preserve all substantive information; do not invent or summarize away detail.
We must remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. There's mention of AI tools usage at end; that's maybe not boilerplate but it's about hiring process. Should we keep? It's not navigation/legal/EEO; it's about AI usage in hiring. Might be considered part of posting but not essential? The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The AI statement is not exactly those; it's about hiring process. Could keep as part of "About Us" or separate? Might be considered boilerplate? It's not typical boilerplate but it's a statement about AI usage. Might be okay to keep but not required. Safer to keep as part of "About Us" or a note.
We also have "Physical Requirements" section; we should include that.
We need to avoid repeating job title as heading.
Let's craft sections:
- About the role (intro paragraph)
- Responsibilities (list)
- Qualifications and Requirements (list) maybe combine qualifications and success factors.
- Benefits (list)
- Physical Requirements (list)
- About the Company (About Us) (paragraph)
We need to ensure we don't create empty sections.
Now extract specifics.
**About the role** paragraph: combine first sentences: "Spear Physical and Occupational Therapy is seeking a qualified, passionate Care Coordinator to join the team at our Jersey City clinic in NJ. Care Coordinators are responsible for supporting patient care by making our patients feel welcomed and valued whilst also controlling the flow of the appointment. Care Coordinators are expected to respond to all phone calls and emails within 2 hours and always within 24 hours. Care Coordinators will guide our patients through our out-of-network experience and greet all patients who enter the clinic with a smile. Care Coordinators are expected to execute 5-star customer service. Spear strives to foster a true community environment for both patients and team members; therefore, a collaborative spirit is valued to ensure everyone receives the care and support they need."
Make sure to fix "24hours" to "24 hours". Keep as is? We should preserve original but maybe correct minor typo? The instruction: preserve ALL substantive information; do NOT invent or summarize away detail. Changing "24hours" to "24 hours" is a minor formatting but not changing meaning; it's okay. Safer to keep exactly as given? It says "within 2 hours and always within 24hours." Might keep as is. We'll keep original.
**Responsibilities** list: from the description we can extract bullet points:
- Supporting patient care by making patients feel welcomed and valued while controlling the flow of the appointment.
- Responding to all phone calls and emails within 2 hours and always within 24 hours.
- Guiding patients through the out-of-network experience.
- Greeting all patients who enter the clinic with a smile.
- Executing 5-star customer service.
- Fostering a true community environment for patients and team members; valuing a collaborative spirit to ensure everyone receives the care and support they need.
We could combine last as responsibility.
**Qualifications** list:
- Previous customer service experience.
- Hospitable, welcoming, and team-oriented.
- Strong communication skills and ability to multi-task.
- Strong attention to detail and willingness to grow.
- BA/BS degree preferred, not required.
**Success factors** (maybe part of qualifications) list:
- Passion for the field, hospitality, and customer service.
- Self-motivation and willingness to go above and beyond.
- Enjoyment of seeking out an opportunity to make an impact daily and connecting with people.
- Proactive, collaborative, team-oriented attitude.
- Celebrate wins and learn from losses with patients, colleagues, and surrounding communities.
- Resonance with SPEAR-IT values: Service, Passion, Empathy, Accountability, Respect, Impact, Teamwork.
We could combine qualifications and success factors into one "Requirements" section.
**Benefits** list:
- One Medical paid membership (learn more at onemedical.com/business).
- Mental Health benefits that include paid time off and support services through Journey Live & employer sponsored EAP program.
- Medical, Dental, Vision Benefits.
- Commuter FSA Plan.
- 401(K) Safe Harbor Match: SPEAR will make a matching contribution equal to 100% of the first 3% of annual compensation, plus 50% of the next 2% of annual compensation. The total SPEAR matching contribution will not exceed 4% of your annual compensation.
- Generous paid time including PTO, Floating Holidays, Company Holidays, Mental Health.
- Commuter FSA Plans – pretax savings plans for travel to & from work (maybe duplicate; but we have Commuter FSA Plan already; we can note).
- Employee Perks: discounted rates for entertainment, travel, fitness, insurance plans, etc.
- Gym membership discounts with Blink & Crunch Fitness.
- Company Events: Annual Summer Picnic and Holiday Awards Celebration.
We need to avoid duplication; we can combine similar.
**Physical Requirements** list:
- Manual dexterity to manipulate office equipment and make written notations.
- Ability to use computer keyboard 90% of each workday.
- Hearing acuity to communicate over the telephone.
- Visual acuity to read information on computer screen.
- Ability to sit, stand, walk for extended periods of time.
- Occasionally lift 10 pounds floor to waist.
**About the Company** paragraph: from "ABOUT US:" section.
"Spear Physical and Occupational Therapy is the nation’s leading outpatient practice. With more than 40 clinics in the New York Tri-State Area and 25 years of experience, Spear provides unprecedented patient access to physical and occupational therapy through its robust list of services covered by most major insurances. Since its founding, Spear has been honored by some of the top medical, academic, and business communities. Among these accolades, they have twice been named the nation’s top physical therapy practice by the American Physical Therapy Association and WebPT, received the Columbia Award for Leadership in Clinical Education, served as official therapists to Olympic teams and Broadway shows, and been featured for their expertise in The New York Times, CBS News, Good Morning America, The Today Show, and more. Learn more about Spear’s history of excellence at spearcenter.com."
We may also include the AI statement: "We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us."
That's not boilerplate; it's about hiring process. Could be included as a note under About the Company or separate. We'll add as a paragraph after About Us.
Now produce HTML.
We need to output only HTML fragment, no /, no markdown fences.
We'll use
for each section heading.
Let's structure:
About the Role
...
Responsibilities
- ...
...
Qualifications
...
Benefits
...
Physical Requirements
...
About Spear Physical and Occupational Therapy
...
...
(AI statement)
Make sure not to repeat job title.
Check for any duplicated lines: we should avoid repeating same benefit twice.
Let's craft benefits list clearly:
- One Medical paid membership (learn more at onemedical.com/business)
- Mental Health benefits that include paid time off and support services through Journey Live & employer sponsored EAP program
- Medical, Dental, Vision Benefits
- Commuter FSA Plan
- 401(K) Safe Harbor Match: SPEAR will make a matching contribution equal to 100% of the first 3% of annual compensation, plus 50% of the next 2% of annual compensation. The total SPEAR matching contribution will not exceed 4% of your annual compensation.
- Generous paid time including PTO, Floating Holidays, Company Holidays, Mental Health
- Employee Perks: discounted rates for entertainment, travel, fitness, insurance plans, etc.
- Gym membership discounts with Blink & Crunch Fitness
- Company Events: Annual Summer Picnic and Holiday Awards Celebration
Note: "Mental Health" appears also as part of paid time; we can keep as "Generous paid time including PTO, Floating Holidays, Company Holidays, Mental
for prose. We need to preserve all substantive information; do not invent or summarize away detail. We must remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. There's mention of AI tools usage at end; that's maybe not boilerplate but it's about hiring process. Should we keep? It's not navigation/legal/EEO; it's about AI usage in hiring. Might be considered part of posting but not essential? The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The AI statement is not exactly those; it's about hiring process. Could keep as part of "About Us" or separate? Might be considered boilerplate? It's not typical boilerplate but it's a statement about AI usage. Might be okay to keep but not required. Safer to keep as part of "About Us" or a note. We also have "Physical Requirements" section; we should include that. We need to avoid repeating job title as heading. Let's craft sections: - About the role (intro paragraph) - Responsibilities (list) - Qualifications and Requirements (list) maybe combine qualifications and success factors. - Benefits (list) - Physical Requirements (list) - About the Company (About Us) (paragraph) We need to ensure we don't create empty sections. Now extract specifics. **About the role** paragraph: combine first sentences: "Spear Physical and Occupational Therapy is seeking a qualified, passionate Care Coordinator to join the team at our Jersey City clinic in NJ. Care Coordinators are responsible for supporting patient care by making our patients feel welcomed and valued whilst also controlling the flow of the appointment. Care Coordinators are expected to respond to all phone calls and emails within 2 hours and always within 24 hours. Care Coordinators will guide our patients through our out-of-network experience and greet all patients who enter the clinic with a smile. Care Coordinators are expected to execute 5-star customer service. Spear strives to foster a true community environment for both patients and team members; therefore, a collaborative spirit is valued to ensure everyone receives the care and support they need." Make sure to fix "24hours" to "24 hours". Keep as is? We should preserve original but maybe correct minor typo? The instruction: preserve ALL substantive information; do NOT invent or summarize away detail. Changing "24hours" to "24 hours" is a minor formatting but not changing meaning; it's okay. Safer to keep exactly as given? It says "within 2 hours and always within 24hours." Might keep as is. We'll keep original. **Responsibilities** list: from the description we can extract bullet points: - Supporting patient care by making patients feel welcomed and valued while controlling the flow of the appointment. - Responding to all phone calls and emails within 2 hours and always within 24 hours. - Guiding patients through the out-of-network experience. - Greeting all patients who enter the clinic with a smile. - Executing 5-star customer service. - Fostering a true community environment for patients and team members; valuing a collaborative spirit to ensure everyone receives the care and support they need. We could combine last as responsibility. **Qualifications** list: - Previous customer service experience. - Hospitable, welcoming, and team-oriented. - Strong communication skills and ability to multi-task. - Strong attention to detail and willingness to grow. - BA/BS degree preferred, not required. **Success factors** (maybe part of qualifications) list: - Passion for the field, hospitality, and customer service. - Self-motivation and willingness to go above and beyond. - Enjoyment of seeking out an opportunity to make an impact daily and connecting with people. - Proactive, collaborative, team-oriented attitude. - Celebrate wins and learn from losses with patients, colleagues, and surrounding communities. - Resonance with SPEAR-IT values: Service, Passion, Empathy, Accountability, Respect, Impact, Teamwork. We could combine qualifications and success factors into one "Requirements" section. **Benefits** list: - One Medical paid membership (learn more at onemedical.com/business). - Mental Health benefits that include paid time off and support services through Journey Live & employer sponsored EAP program. - Medical, Dental, Vision Benefits. - Commuter FSA Plan. - 401(K) Safe Harbor Match: SPEAR will make a matching contribution equal to 100% of the first 3% of annual compensation, plus 50% of the next 2% of annual compensation. The total SPEAR matching contribution will not exceed 4% of your annual compensation. - Generous paid time including PTO, Floating Holidays, Company Holidays, Mental Health. - Commuter FSA Plans – pretax savings plans for travel to & from work (maybe duplicate; but we have Commuter FSA Plan already; we can note). - Employee Perks: discounted rates for entertainment, travel, fitness, insurance plans, etc. - Gym membership discounts with Blink & Crunch Fitness. - Company Events: Annual Summer Picnic and Holiday Awards Celebration. We need to avoid duplication; we can combine similar. **Physical Requirements** list: - Manual dexterity to manipulate office equipment and make written notations. - Ability to use computer keyboard 90% of each workday. - Hearing acuity to communicate over the telephone. - Visual acuity to read information on computer screen. - Ability to sit, stand, walk for extended periods of time. - Occasionally lift 10 pounds floor to waist. **About the Company** paragraph: from "ABOUT US:" section. "Spear Physical and Occupational Therapy is the nation’s leading outpatient practice. With more than 40 clinics in the New York Tri-State Area and 25 years of experience, Spear provides unprecedented patient access to physical and occupational therapy through its robust list of services covered by most major insurances. Since its founding, Spear has been honored by some of the top medical, academic, and business communities. Among these accolades, they have twice been named the nation’s top physical therapy practice by the American Physical Therapy Association and WebPT, received the Columbia Award for Leadership in Clinical Education, served as official therapists to Olympic teams and Broadway shows, and been featured for their expertise in The New York Times, CBS News, Good Morning America, The Today Show, and more. Learn more about Spear’s history of excellence at spearcenter.com." We may also include the AI statement: "We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us." That's not boilerplate; it's about hiring process. Could be included as a note under About the Company or separate. We'll add as a paragraph after About Us. Now produce HTML. We need to output only HTML fragment, no /, no markdown fences. We'll use
for each section heading.
Let's structure:
About the Role
...
Responsibilities
- ... ...
Qualifications
-
...
Benefits
-
...
Physical Requirements
-
...
About Spear Physical and Occupational Therapy
...
...
(AI statement) Make sure not to repeat job title. Check for any duplicated lines: we should avoid repeating same benefit twice. Let's craft benefits list clearly: - One Medical paid membership (learn more at onemedical.com/business) - Mental Health benefits that include paid time off and support services through Journey Live & employer sponsored EAP program - Medical, Dental, Vision Benefits - Commuter FSA Plan - 401(K) Safe Harbor Match: SPEAR will make a matching contribution equal to 100% of the first 3% of annual compensation, plus 50% of the next 2% of annual compensation. The total SPEAR matching contribution will not exceed 4% of your annual compensation. - Generous paid time including PTO, Floating Holidays, Company Holidays, Mental Health - Employee Perks: discounted rates for entertainment, travel, fitness, insurance plans, etc. - Gym membership discounts with Blink & Crunch Fitness - Company Events: Annual Summer Picnic and Holiday Awards Celebration Note: "Mental Health" appears also as part of paid time; we can keep as "Generous paid time including PTO, Floating Holidays, Company Holidays, Mental