Care Coordinator II

Responsibilities

The Care Coordinator II collaborates with the primary physicians, research team, and other healthcare team members in the development of patient centered goals and actions, that represents the total care needs and resources of the patient/client and family. The Care Coordinator II acts as patient advocate through the continuum and is available to the physicians, the research team, patient and family as a resource to facilitate communication. Responsible for providing support and care coordination to assigned patients to ensure understanding of care plan, and effective transitions as patients move through the healthcare and clinical research continuum. Serves as an embedded care resource with focus on the health and wellness and care coordination needs of the patient population. Works closely with clinical and research staff to collect, store, and maintain data in accordance with FDA regulations, International Council of Harmonization, and Good Clinical Practices.

• Assists in the coordination and management of patient care needs in the clinical and the clinical research environment.
• Maintains and manages their caseloads working independently with minimum direction, anticipate and organize work flow, work with a high volume caseload, and deal with rapidly changing priorities.
• Works collaboratively with clinical and research staff, social service organizations and community resources, as needed, to meet each patient’s needs.
• Maintains a working knowledge of and can effectively communicate patient associated costs of research and non-research related costs, applicable laws and regulations, government (Medicare, Medicaid, SSI, and SSDI), and insurance benefits.
• Performs other duties as assigned.
• Ensures accurate and complete documentation is recorded for every patient encounter.
• Utilizes active listening, health literacy principles, including teach back to ensure effective communication with patients and caregivers.
• Communicates professionally and using all modalities (email, technology, written, and verbal) with clinical and research team, patients, and care givers in a way that is clear and concise.
• Performs inbound and outbound calling, medical records requests, appointment scheduling, physician/NP orders, and completing referrals requests as necessary based on patient need.
• Communicates professionally and using all modalities (email, technology, written, and verbal) with clinical and research team, patients, and care givers in a way that is clear and concise.
• Coordinates follow-up care with PCP/ Specialists regarding outpatient follow-up appointment and plan of care.
• Carefully coordinates care with internal and external providers and healthcare team members involved in the care.
• Builds and maintains working relationships with patients and their care givers and other health care partners.
• May represent Care Coordination team in a variety of meetings with internal and external representatives.
• Aids in the creation and implementation of tools to continuously monitor team performance.
• Maintains working knowledge of current clinical research standards.
• May participate in coordination of clinical research studies as needed.

Qualifications

• Bachelors in health science or 4 years health science-related experience
• 3 years Direct patient care, outpatient, ambulatory care, specialty care, or community healthcare experience
• Strong writing and computer skills, including MS Word, Excel, EMR (electronic medical record), medical terminology.
• Basic Life Support (BLS) - Certification CPR Card Required
• Certified Medical Assistant (CMA) - Certification
• Clinical Assistant Certificate Preferred