Care Coordinator - Health Plan

We need to output HTML fragment with sections: About the role? The posting includes a description of the job: "The Job The Care Coordinator will contribute..." That's about the role. Then responsibilities: bullet list of duties. Then qualifications: bullet list. Then benefits: bullet list of "What's in it for you?" includes base wage range, work mode, bonus program, wellness program, PTO, holidays, 401(k), recognition program, tuition reimbursement, opportunity. Also maybe schedule? Not given. Pay is given: base wage range. So we need a Pay section? The instruction: include a section ONLY when posting has real, specific content for it. Pay: we have base wage range. So we can include a Pay section with that info. Schedule: not given, so omit. Benefits: we have many benefits; we can include Benefits section. Also maybe "Work Mode" could be part of Benefits or separate? Could be included in Benefits or maybe a separate "Work Arrangement"? Not required. We'll include Benefits covering those items. We must not repeat job title as heading. Use

for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide which headings to use based on content. We have: About the role (intro paragraph). Responsibilities (list of duties). Qualifications (list). Skills maybe part of qualifications? Could combine. But we can have Qualifications heading and include both qualifications and skills. However instruction: Prefer a few substantive sections over many thin ones. So we could have About the role, Responsibilities, Qualifications, Benefits, Pay. That's five sections. We need to use

• for any list of duties/requirements/benefits. Use

  for prose. We must preserve all substantive information, not invent or summarize away detail. Remove boilerplate etc. Let's extract content. Intro: "Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the “12 Angry Seniors.” Their mission continues to guide everything we do. Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults. Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity. At SCAN, we believe scale should strengthen—not dilute—our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve." Then "The Job The Care Coordinator will contribute to the care and well-being of SCAN members, empowering them to age in place by collaboratively assessing, planning, coordinating, and monitoring their holistic needs. Focus on addressing members’ care coordination needs, processing referrals and services, and supporting navigation of the healthcare system." Then list of duties: "You Will Perform assessments and screenings to determine and provide appropriate interventions and referrals.Act as a triage and starting point of contact with members, providers, and medical groups for administration of various benefits/programs and to troubleshoot access issues for dually enrolled Medicare/Medi-Cal SCAN beneficiaries and other SCAN members as needed.Use motivational interviewing techniques to understand and accurately address member goals and concerns.Provide coordination of care utilizing member benefits and community resources, addressing and resolving access to care issues to support better health outcomes and a positive member experience.Complete timely and accurate documentation, such as assessments, care plans, service plans, and/or case notes, in multiple computer systems and ensure corresponding documentation is submitted within established timeframes and following department desktop procedures and/or training materials.Demonstrate critical thinking skills to resolve issues with members, providers, and vendors.Coordinate care and/or services through collaboration with county offices and governmental agencies (e.g. Social Security Administration, Department of Public Social Services, LA County Department of Mental Health) as needed.Exhibit professionalism and empathy in all interactions with members and provider partners.Utilize department desktop procedures, workflows, job aids and training material.Performs work under direct supervision. Handles basic issues and problems and refers more complex issues to higher-level staff.Possesses beginning-to-working knowledge of subject matter.We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.Actively support the achievement of SCAN’s Vision and Goals. Other duties as assigned." We need to split into list items. Each sentence separated by period? We'll create

• for each duty. Qualifications: "Your Qualifications High School Diploma required Some college preferred.0-3 years working in healthcare/customer service.Use motivational interviewing techniques to understand and accurately address member concerns.Ability to work in an environment where continuous coaching and feedback is the standard practice.Basic interpersonal skills, including excellent written and verbal communication skills.Basic organizational skills.Basic critical thinking skills.Ability to collaborate effectively within a multidisciplinary team.Ability to appropriately maintain confidentiality.General understanding of CMS and DHCS regulations.General knowledge of medical terminology and abbreviations.General knowledge of local community resources for seniors.Spanish strongly preferred Conversational (Oral), Reading, Writing.Microsoft Office skills (Word, Excel, PowerPoint, Outlook, Team) are required." We need to split into list items. Benefits/What's in it for you: "Base wage range: $21.78 to $26.00 per hour.Work Mode: Mostly RemoteAn annual employee bonus programRobust Wellness ProgramGenerous paid-time-off (PTO)Eleven paid holidays per year, plus 1 floating holiday, plus 1 birthday holidayExcellent 401(k) Retirement Saving Plan with employer match and contributionRobust employee recognition programTuition reimbursementAn opportunity to become part of a team that makes a difference to our members and our community every day! We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now! At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required. Equal Opportunity Employer/Protected Veterans/Individuals With Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)" We need to remove boilerplate: EEO, equal-opportunity, scam-warning, etc. Also remove application instructions. So we should keep only substantive benefit info: base wage range, work mode, annual employee bonus program, robust wellness program, generous PTO, holidays, 401(k), recognition program, tuition reimbursement, opportunity to make difference. Also maybe mention "Mostly Remote". We'll keep those. We must not include EEO statements etc. Thus Benefits section will have list items: Base wage range: $21.78 to $26.00 per hour; Work Mode: Mostly Remote; Annual employee bonus program; Robust Wellness Program; Generous paid-time-off (PTO); Eleven paid holidays per year, plus 1 floating holiday, plus 1 birthday holiday; Excellent 401(k) Retirement Saving Plan with employer match and contribution; Robust employee recognition program; Tuition reimbursement; Opportunity to become part of a team that makes a difference to our members and our community every day. Pay section: maybe we could incorporate base wage range into Benefits, but instruction says include Pay section only if posting actually states them. It does state base wage range. Could make Pay section with that detail, and Benefits section for other benefits. That seems appropriate. Thus sections: About the role (intro + The Job paragraph), Responsibilities (list of duties), Qualifications (list), Benefits (list of benefits excluding pay), Pay (base wage range and work mode? Work mode maybe not pay but could be in Benefits. We'll put work mode in Benefits.) But we need to avoid duplication: base wage range appears only in Pay section. Thus Benefits list: Work Mode: Mostly Remote; Annual employee bonus program; Robust Wellness Program; Generous paid-time-off (PTO); Eleven paid holidays per year, plus 1 floating holiday, plus 1 birthday holiday; Excellent 401(k) Retirement Saving Plan with employer match and contribution; Robust employee recognition program; Tuition reimbursement; Opportunity to become part of a team that makes a difference to our members and our community every day. Now we need to ensure we preserve all substantive information from the original posting, not missing any duty or qualification. Let's extract duties precisely as sentences: - Perform assessments and screenings to determine and provide appropriate interventions and referrals. - Act as a triage and starting point of contact with members, providers, and medical groups for administration of various benefits/programs and to troubleshoot access issues for dually enrolled Medicare/Medi-Cal SCAN beneficiaries and other SCAN members as needed. - Use motivational interviewing techniques to understand and accurately address member goals and concerns. - Provide coordination of care utilizing member benefits and community resources, addressing and resolving access to care issues to support better health outcomes and a positive member experience. - Complete timely and accurate documentation, such as assessments, care plans, service plans, and/or case notes, in multiple computer systems and ensure corresponding documentation is submitted within established timeframes and following department desktop procedures and/or training materials. - Demonstrate critical thinking skills to resolve issues with members, providers, and vendors. - Coordinate care and/or services through collaboration with county offices and governmental agencies (e.g. Social Security Administration, Department of Public Social Services, LA County Department of Mental Health) as needed. - Exhibit professionalism and empathy in all interactions with members and provider partners. - Utilize department desktop procedures, workflows, job aids and training material. - Performs work under direct supervision. - Handles basic issues and problems and refers more complex issues to higher-level staff. - Possesses beginning-to-working knowledge of subject matter. - We seek Rebels who are curious about AI and its power to transform how we operate and serve our members. - Actively support the achievement of SCAN’s Vision and Goals. - Other duties as assigned. Now qualifications list: - High School Diploma required - Some college preferred - 0-3 years working in healthcare/customer service - Use motivational interviewing techniques to understand and accurately address member concerns - Ability to work in an environment where continuous coaching and feedback is the standard practice - Basic interpersonal skills, including excellent written and verbal communication skills - Basic organizational skills - Basic critical thinking skills - Ability to collaborate effectively within a multidisciplinary team - Ability to appropriately maintain confidentiality - General understanding of CMS and DHCS regulations - General knowledge of medical terminology and abbreviations - General knowledge of local community resources for