Care Coordinator- Elmhurst
Spear Physical and Occupational Therapy is seeking a qualified, passionate Care Coordinator to join the team at our Elmhurst clinic in Queens.
About the role
Care Coordinators are responsible for supporting patient care by making our patients feel welcomed and valued while also controlling the flow of the appointment. Care Coordinators are expected to respond to all phone calls and emails within 2 hours and always within 24 hours. They will guide patients through our out-of-network experience and greet all patients who enter the clinic with a smile. Care Coordinators are expected to execute 5-star customer service. Spear strives to foster a true community environment for both patients and team members; therefore, a collaborative spirit is valued to ensure everyone receives the care and support they need.
Responsibilities
- Support patient care by ensuring patients feel welcomed and valued
- Control the flow of appointments
- Respond to all phone calls and emails within 2 hours (always within 24 hours)
- Guide patients through the out-of-network experience
- Greet all patients with a smile
- Execute 5-star customer service
- Collaborate with team members to foster a community environment
Requirements
- Previous customer service experience
- Hospitable, welcoming, and team-oriented personality
- Strong communication skills and ability to multi-task
- Strong attention to detail and willingness to grow
- BA/BS degree preferred, but not required
Physical Requirements
- Manual dexterity to manipulate office equipment and make written notations
- Ability to use a computer keyboard 90% of each workday
- Hearing acuity to communicate over the telephone
- Visual acuity to read information on a computer screen
- Ability to sit, stand, and walk for extended periods of time
- Occasionally lift 10 pounds from floor to waist
Skills
- Empathy and dedication to clinical excellence
- Passion for hospitality and customer service
- Self-motivation and willingness to go above and beyond
- Enjoyment of making an impact daily and connecting with people
- Proactive, collaborative, and team-oriented attitude
- Alignment with SPEAR-IT values: Service, Passion, Empathy, Accountability, Respect, Impact, Teamwork
Benefits
- One Medical paid membership
- Mental health benefits, including paid time off and support services through Journey Live & employer-sponsored EAP program
- Medical, dental, and vision benefits
- Commuter FSA Plan
- 401(K) Safe Harbor Match: 100% match on the first 3% of annual compensation, plus 50% on the next 2% (total match not to exceed 4%)
- Generous paid time off, including PTO, floating holidays, company holidays, and mental health days
- Employee perks: discounted rates for entertainment, travel, fitness, insurance plans, etc.
- Gym membership discounts with Blink & Crunch Fitness
- Company events: Annual Summer Picnic and Holiday Awards Celebration
About Us
Spear Physical and Occupational Therapy is the nation’s leading outpatient practice. With more than 40 clinics in the New York Tri-State Area and 25 years of experience, Spear provides unprecedented patient access to physical and occupational therapy through its robust list of services covered by most major insurances. Since its founding, Spear has been honored by top medical, academic, and business communities, including being twice named the nation’s top physical therapy practice by the American Physical Therapy Association and WebPT. Spear has also received the Columbia Award for Leadership in Clinical Education, served as official therapists to Olympic teams and Broadway shows, and been featured in The New York Times, CBS News, Good Morning America, and The Today Show. Learn more at spearcenter.com.