Care Coordinator- Dumbo

About the Role

Spear Physical and Occupational Therapy is seeking a qualified, passionate Care Coordinator to join the team at our Dumbo clinic. Care Coordinators support patient care by making patients feel welcomed and valued while controlling the flow of appointments. A collaborative spirit is essential to foster a true community environment for both patients and team members.

Responsibilities

• Respond to all phone calls and emails within 2 hours (always within 24 hours).
• Guide patients through our out-of-network experience with 5-star customer service.
• Greet all patients who enter the clinic warmly and professionally.
• Execute exceptional customer service to ensure patients and team members receive the care and support they need.

Requirements

• Previous customer service experience.
• Hospitable, welcoming, and team-oriented demeanor.
• Strong communication skills and ability to multitask.
• Strong attention to detail and willingness to grow.
• Manual dexterity to operate office equipment and make written notations.
• Ability to use a computer keyboard for 90% of the workday.
• Hearing acuity for telephone communication and visual acuity for reading computer screens.
• Ability to sit, stand, and walk for extended periods.
• Occasional lifting of up to 10 pounds from floor to waist.

Qualifications

• BA/BS degree preferred but not required.
• Passion for hospitality and customer service.
• Self-motivation and willingness to go above and beyond.
• Enjoyment of daily impact and connecting with people.
• Proactive, collaborative, and team-oriented attitude.
• Alignment with SPEAR-IT values: Service, Passion, Empathy, Accountability, Respect, Impact, and Teamwork.

Benefits

• One Medical paid membership.
• Mental health benefits, including paid time off and support services through Journey Live & employer-sponsored EAP program.
• Medical, dental, and vision benefits.
• Commuter FSA Plan (pretax savings for travel to/from work).
• 401(K) Safe Harbor Match: 100% match on the first 3% of annual compensation, plus 50% on the next 2% (up to 4% total match).
• Generous paid time off, including PTO, floating holidays, company holidays, and mental health days.
• Employee perks: discounted rates for entertainment, travel, fitness, insurance plans, etc.
• Gym membership discounts with Blink & Crunch Fitness.
• Company events: Annual Summer Picnic and Holiday Awards Celebration.

About Us

Spear Physical and Occupational Therapy is the nation’s leading outpatient practice, with over 40 clinics in the New York Tri-State Area and 25 years of experience. Spear provides unprecedented patient access to physical and occupational therapy, covered by most major insurances. The practice has been honored by top medical, academic, and business communities, including being named the nation’s top physical therapy practice by the American Physical Therapy Association and WebPT. Spear has also received the Columbia Award for Leadership in Clinical Education, served as official therapists to Olympic teams and Broadway shows, and been featured in The New York Times, CBS News, Good Morning America, and The Today Show. Learn more at spearcenter.com.