Care Coordinator- Ditmas Park

About the role

Spear Physical and Occupational Therapy is seeking a qualified, passionate Care Coordinator to join the team at our clinic in Canarsie, Brooklyn. Care Coordinators are responsible for supporting patient care by making our patients feel welcomed and valued whilst also controlling the flow of the appointment.

Responsibilities

• Respond to all phone calls and emails within 2 hours and always within 24 hours
• Guide patients through our out-of-network experience
• Greet all patients who enter the clinic with a smile
• Execute 5-star customer service
• Foster a true community environment for both patients and team members
• Collaborate with the team to ensure everyone receives the care and support they need

Qualifications

• Previous customer service experience
• Hospitable, welcoming, and team-orientated demeanor
• Strong communication skills and ability to multi-task
• Strong attention to detail and willingness to grow
• BA/BS degree preferred, not required

Benefits

• One Medical paid membership
• Mental Health benefits including paid time off and support services through Journey Live & employer sponsored EAP program
• Medical, Dental, Vision Benefits, Commuter FSA Plan
• 401(K) Safe Harbor Match: SPEAR will make a matching contribution equal to 100% of the first 3% of annual compensation, plus 50% of the next 2% of annual compensation (total SPEAR matching contribution will not exceed 4% of your annual compensation)
• Generous paid time including PTO, Floating Holidays, Company Holidays, Mental Health days
• Commuter FSA Plans – pretax savings plans for travel to & from work
• Employee Perks: discounted rates for entertainment, travel, fitness, insurance plans, etc.
• Gym membership discounts with Blink & Crunch Fitness
• Company Events - Annual Summer Picnic and Holiday Awards Celebration

Physical Requirements

• Manual dexterity to manipulate office equipment and make written notations
• Ability to use computer keyboard 90% of each workday
• Hearing acuity to communicate over the telephone
• Visual acuity to read information on computer screen
• Ability to sit, stand, walk for extended periods of time
• Occasionally lift 10 pounds floor to waist

Success factors

• Passion for the field of hospitality and customer service
• Self-motivation and willingness to go above and beyond
• Enjoyment of seeking out an opportunity to make an impact daily and connecting with people
• Proactive, collaborative, team-oriented attitude
• Celebrate wins and learn from losses with your patients, colleagues, and surrounding communities
• A resonance with our SPEAR-IT values: Service, Passion, Empathy, Accountability, Respect, Impact, Teamwork