Care Coordinator - Davita IKC - Los Angeles

1212 Wilshire Blvd., Los Angeles, California, 90017, United States of America

DaVita is currently offering referral bonuses for anyone referred and hired before 12/30/2026:

• Care Coordinator and Engagement Specialist - $500
• Registered Nurses - $2000
• Nurse Practitioners - $4000

Position Details

• Commute to DaVita clinics as required 3-5 times/week, work the remaining time from home
• Full-Time, Monday-Friday schedule
• Daily start time between 7:00-8:00 AM
• Must provide flexibility as needed to meet patient and clinic needs
• Reliable transportation required
• Mileage reimbursed
• When working from home - must include a quiet, private space with high-speed internet
• Full IT setup provided

Responsibilities

• Coordinate care for patients by ensuring access to eligible resources/programs and assisting with referrals and provider appointments
• Perform outbound calls and respond to inbound calls from patients, providers, and Village resources
• Complete non-clinical screenings and pathways under the guidance of the Manager; escalate to Integrated Care Nurse as needed
• Assist the clinical team with moving patients through the continuum of care by completing tasks as directed
• Identify eligible resources for members and collaborate with Integrated Care Nurses, dialysis clinics, health plans, and other stakeholders to help members enroll in programs
• Communicate directly with patients in a timely and professional manner
• Maintain accurate, complete, and confidential documentation
• Demonstrate exceptional two-way communication, both oral and written
• Act in alignment with DaVita’s mission and values to deliver high-quality patient care

Qualifications

• High school diploma or GED required
• 2+ years of experience in a professional office environment
• Ability to handle confidential information with discretion and sound judgment
• Strong verbal communication skills
• Proficiency in Microsoft Office, Excel, and Outlook
• Prior experience with Electronic Medical Records preferred
• Commitment to service excellence and patient satisfaction
• Ability to work autonomously while collaborating effectively with the team

Preferred Qualifications

• 1-3 years clinical medical office experience
• CNA or MA experience is a plus
• Experience coordinating care (referrals, care management, etc.)
• Familiarity navigating insurance payers
• Experience in direct patient care or support
• Prior medical office environment experience

Benefits

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning

Pay

The wage range for this role is $25.00 - $28.50/hour. Compensation depends on qualifications, skills, competencies, and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage, and a broad range of other benefits.