Care Coordinator- Crown Heights

About Us

Spear Physical and Occupational Therapy is the nation’s leading outpatient practice. With more than 40 clinics in the New York Tri-State Area and 25 years of experience, Spear provides unprecedented patient access to physical and occupational therapy through its robust list of services covered by most major insurances. Since its founding, Spear has been honored by top medical, academic, and business communities, including being twice named the nation’s top physical therapy practice by the American Physical Therapy Association and WebPT, receiving the Columbia Award for Leadership in Clinical Education, serving as official therapists to Olympic teams and Broadway shows, and being featured in The New York Times, CBS News, Good Morning America, and The Today Show.

About the Role

We are seeking a qualified, passionate Care Coordinator to join our team at our Crown Heights clinic in Brooklyn. Care Coordinators support patient care by making patients feel welcomed and valued while controlling the flow of appointments. A collaborative spirit is essential to foster a true community environment for both patients and team members.

Responsibilities

• Respond to all phone calls and emails within 2 hours and always within 24 hours.
• Guide patients through our out-of-network experience.
• Greet all patients who enter the clinic with a smile.
• Execute 5-star customer service.
• Support the clinic’s operational flow and patient care.

Qualifications

• Previous customer service experience.
• Hospitable, welcoming, and team-oriented personality.
• Strong communication skills and ability to multi-task.
• Strong attention to detail and willingness to grow.
• BA/BS degree preferred, but not required.

Skills

• Empathy and dedication to clinical excellence.
• Passion for hospitality and customer service.
• Self-motivation and willingness to go above and beyond.
• Enjoyment of daily impact and connecting with people.
• Proactive, collaborative, and team-oriented attitude.
• Alignment with SPEAR-IT values: Service, Passion, Empathy, Accountability, Respect, Impact, Teamwork.

Physical Requirements

• Manual dexterity to manipulate office equipment and make written notations.
• Ability to use a computer keyboard 90% of each workday.
• Hearing acuity to communicate over the telephone.
• Visual acuity to read information on a computer screen.
• Ability to sit, stand, and walk for extended periods of time.
• Occasionally lift 10 pounds from floor to waist.

Benefits

• One Medical paid membership.
• Mental health benefits, including paid time off and support services through Journey Live & employer-sponsored EAP program.
• Medical, dental, and vision benefits.
• Commuter FSA Plan (pretax savings for travel to and from work).
• 401(K) Safe Harbor Match: SPEAR will match 100% of the first 3% of annual compensation, plus 50% of the next 2%, up to a total of 4% of annual compensation.
• Generous paid time off, including PTO, floating holidays, company holidays, and mental health days.
• Employee perks: discounted rates for entertainment, travel, fitness, insurance plans, etc.
• Gym membership discounts with Blink & Crunch Fitness.
• Company events: Annual Summer Picnic and Holiday Awards Celebration.