Care Coordinator (Contract)

Position Summary

As a member of the Imagine Team, the Care Coordinator is responsible for helping clients and families secure resources and community services, co-facilitating group sessions, and assisting with educational needs. This position is expected to supervise clients at all times, including maintaining programming schedules and utilizing de-escalation skills as needed. This position works under the direction of counseling staff, facility leadership, and the multidisciplinary team to coordinate care for all clients within the adolescent program.

Essential Responsibilities and Duties

• Interact routinely with clients, observe behaviors, and communicate significant observations to clinical staff
• Follow reporting and communication guidelines when interacting with staff, clients, and parents/guardians
• Monitor progress on goals for assigned clients and bring observations to counseling and educational staff so that programming can be revised as necessary
• Ensure facility cleanliness and upkeep under direction of leadership
• Assist clients with scheduling community appointments
• Aid clients with educational needs and collaborate with onsite educators and school-appointed resources
• Facilitate and co-facilitate approved group sessions
• Oversee and manage the safe and efficient transport of clients to and from our facilities if necessary
• Aid in the orientation of new admissions
• Be a role model for clients and create a positive culture with staff by emulating professional attitude, language, and communication
• Utilize therapeutic communication skills and maintain professional boundaries with patients and their families
• Aid in treatment planning and discharge planning
• Aid counseling and administrative staff in responding to emergency situations
• Maintain confidentiality in accordance with established policies and procedures and standards of care
• Adhere to all Company policies and procedures

Qualifications/Requirements

• Bachelor’s Degree in relevant field or commensurate experience required
• Must be at least twenty-one (21) years of age
• 1+ year of relevant work experience required
• Knowledge and skills in English usage, interpersonal relationships, and excellent communication skills
• Knowledge of surrounding geographic area to ensure effective and efficient routing
• Able to organize and prioritize competing priorities and work time to balance demands
• Perform proficiently in all competency areas including but not limited to: patient rights, and safety and sanitation

Prior to Employment

• De-escalation techniques
• Excellent organizational abilities
• Excellent written and oral communication skills
• Attention to detail and accuracy
• Client service oriented (both internal and external)
• Creative and persistent problem solver
• Able to handle confidential material in a reliable manner
• Able to interact and communicate with individuals at all levels of organization
• Strong interpersonal skills to handle sensitive situations and confidential information
• Able to multi-task and prioritize workload in a fast-paced environment
• Proficiency with Microsoft Office Suite