Care Coordinator

Essential Functions, Duties and Responsibilities

• Welcome and educate new patients on ZHC/grant requirements for care, the process of operation(s) and what to expect from the program
• Provide assistance for the RW team by meeting patients at appointments to medical, mental health, substance abuse treatment or social service programs to improve attendance if needed, helping to support patients to be independent and on the importance of remaining engaged in care
• Schedule, coordinate and facilitate program appointments, provide linkage to care and assist with verification of documents. Follow up with outside resources and services for maintaining treatment adherence
• Help facilitate ADDP applications, program specific assessments and reassessments and HIPP if applicable
• Provide education and HIV testing to the community within the health centers and at outreach and special activities
• Provide supervisor with information needed for end of month reporting and/or participate in program evaluation as requested/assigned by the provider
• Demonstrate appropriate behavioral boundaries including treating persons with respect, abide by the code of conduct expected of Zufall employees, and be respectful of co-workers
• Maintain a high level of patient confidentiality in accordance with HIPAA and ZHC policies
• Other duties as assigned by the supervisor

Qualifications

• Bachelor’s degree in social work, public health or related field required, or a combination of education and experience in lieu of a bachelor’s degree
• Must have knowledge of HIV and related services, including case management. If HIV positive, there is no need to divulge status to clients or staff
• Knowledge of and/or successful completion of trainings in HIV/AIDS testing, education, trauma informed care and stigma
• A current, valid and unrestricted driver’s license for the state of NJ
• Working knowledge of Windows-based computer, Microsoft Office and Outlook
• Reliable personal transportation
• Familiarity with HIV/AIDS, substance use, and mental health issues
• Ability to work collaboratively as a part of a team in a clinical and non-clinical setting, with excellent interpersonal communication
• Bilingual (Spanish) preferred
• Excellent oral and written skills, strong communication skills, problem solving, teamwork and organizational skills
• Ability to work with multicultural and diverse population is required
• Must be self-motivated, detail oriented, able to travel locally and work flexible hours.
• Learn and apply the trauma informed care principles within the scope of the incumbent’s position