Care Coordinator

About the role

The Care Coordinator plays a crucial role in supporting patients, families, and healthcare providers by serving as a resource contact, providing education, and ensuring effective communication throughout the healthcare process.

Responsibilities

• Serves as a resource contact, education source to patients, families, providers, and/or staff
• Telephonic follow-up with members, including post-hospital discharge and chronic condition management
• Completes assigned tasks related to Care Coordination
• Generates tasks to the assigned RN Case Manager
• Directs patients/families to appropriate resources, including community resources
• Supports the attainment of members' goals, including member education, access to resources, and follow-up care arrangements
• Maintains quality service by adhering to organization standards
• Aids in data entry, faxes, filing, and other clerical duties
• Assists with handling inbound/outbound calls and gathering information from licensed staff

Requirements

• 1+ years related work experience in a healthcare-related role
• High school diploma or GED
• Strong organizational and time management skills
• Excellent verbal and written communication skills
• Ability to communicate telephonically in a professional and efficient manner
• Computer literacy in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
• Ability to multi-task in a fast-paced environment

Qualifications

• 1+ years related work experience in a healthcare-related role
• High school diploma or GED
• Strong organizational and time management skills
• Excellent verbal and written communication skills
• Ability to communicate telephonically in a professional and efficient manner
• Computer literacy in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
• Ability to multi-task in a fast-paced environment

Skills

• Effective communication
• Organizational skills
• Time management
• Telephonic communication
• Microsoft Office Suite proficiency
• Multi-tasking ability

Benefits

• Medical, dental, vision, life, and global travel health insurance
• Income protection benefits: life insurance, short- and long-term disability programs
• Leave programs to support personal circumstances
• Retail savings plan with employer contributions and matches
• Paid time off, volunteer time off, and 11 holidays
• Additional voluntary benefits available
• A comprehensive wellness program

Pay

Details about pay are not specified in this job description.

Schedule

Details about the schedule are not specified in this job description.