Care Coordinator - Comprehensive Community Services

Job Purpose

The Care Coordinator - CCS will be responsible for community-based family support for mental health and behavioral needs of youth and young adults. They will support families through community resources and a strengths-based approach to help and healing.

Qualifications

• Bachelor's Degree in Social Work (BSW) required.
• Certification as a Social Worker (CSW) preferred.
• Master's Degree in Social Work or related field preferred.
• Ability to work in-home with children and families, as well as coordinate services with ancillary providers within the community.
• Ability to multi-task and prioritize work within the community; in conjunction with timely completion of documentation to support the work completed in the community.
• Excellent written and oral communication skills.
• Demonstrates ability to work independently and effectively with staff, clients, caregivers, and purchasers.
• Must be honest, dependable, and able to meet deadlines.
• Self-motivated and able to work independently.
• Valid driver's license with an acceptable driving record, reliable transportation, and meet agency auto insurance requirements.
• Required or reliable transportation to conduct on-site learning throughout the state.
• Ability to demonstrate critical thinking skills, detail oriented, highly effective verbal, and written communication skills.
• Demonstrate an ability to effective understanding and practice of cultural humility and ability work and communicate respectfully with individuals from diverse backgrounds.
• Proficient in the usage of computer software; demonstrate an understanding of computer file systems and databases, e.g., Microsoft Office, Excel, Outlook, Teams, ADP, etc.

Duties

• Direct Services/Assessment
• Develops, directs, and implements client treatment plans, interventions, skill training and crisis management.
• Effectively links clients and families with community resources and support systems, including referral to other services and monitoring of involvement.
• Provides individual and family psychoeducation and skill building by maintaining face to face contact with youth and family in the community and home settings.
• Family Engagement
• Sets appropriate expectations for family involvement upon admission.
• Demonstrates family investment and participation in treatment planning and ongoing treatment.
• Aids families in crisis resolution and de-escalation through developing appropriate crisis plan.
• Collaboration and Teaming
• Develops a network of community support and resources and connects clients with these resources as appropriate.
• Supports a collaborative system of care.
• Establishes and maintains working knowledge of the WCHSD programs, resources, and supports.
• Assists program coordinator in compiling data for purposes of program development.
• Documentation and Information Sharing
• Completes all necessary paperwork timely and utilizes trauma informed, strength-based language.
• Maintains client files in accordance with program policies and participates in quarterly review of files.
• Makes sure to monitor collection of outcome data to measure program performance.
• Aids in obtaining accurate and complete data.
• Professionalism
• Continually seeks to improve skills through training and demonstrates high level of self-direction.
• Actively participates in clinical consultation individually and team driven.
• Demonstrates a high level of competence in communication both verbal and written.
• Dependable with commitments and demonstrates follow through.

Position Details & Extras

• Full time.
• Onsite / Hybrid work is available with reliable broadband connection.
• Fast paced, flexible work schedule includes evenings to accommodate program needs.
• Moderate exposure to noise.
• Subject to frequent interruptions with ability to manage multiple tasks simultaneously.
• Demonstrates an understanding of the cultural differences among diverse groups and the need to adapt service provision to match these differences in respectful ways.
• Public Service Loan Forgiveness (PSLF) - Wellpoint employees may be eligible for loan forgiveness under the Public Service Loan Forgiveness program.
• Interaction with personnel, clients, family members, visitors, volunteers, interns, and vendors under all conditions and circumstances.
• Physical exam, drug screen, motor vehicle report, and background checks are required for this position.

Organizational Information

At Wellpoint Care Network, we have seen exactly how trauma, poverty, systemic racism, social injustices, and other barriers create instability in all areas of life. The people in our care face education and health disparities, high unemployment rates and unaffordable housing. What’s worse, many have lost connections to resources, family, friends, and other support systems. We have seen the toll it has on a person’s physical, emotional, and financial well-being to try and successfully navigate complex systems that may have failed them in the past. We believe there is a better way. So, we have anchored ourselves in our 170 years of caring for our neighbors through modernized human services. Wellpoint Care Network provides a rich continuum of services, including: Child Welfare and Foster Care Support for youth who have aged out of care Mental health therapy and supports such as our Clinic, Family Preservation, Caregiver Support, and Integrated Community Treatment Professional education and clinical consultation (for organizations, schools, and individual/family) Wellpoint Care also works to promote a diverse and caregiving environment to ensure that those we serve and employ are valued, accepted, respected, and treated equitably. Equity means we work tirelessly toward fair and just treatment, systems, and policies. At Wellpoint Care Network, we believe that we are accountable – individually and collectively – when inequity or injustice replaces equity and inclusion. Inclusivity means that we consciously build groups that welcome and celebrate differences in age, race, ethnicity, class, gender, sexual orientation, religion, gender expression, education, socio-economic background, personal history, geographical location, marital status, parental status, and work experiences.