Care Coordinator Case Manager - Wraparound with Intensive Services

About the role

The WISe (Wraparound with Intensive Services) Care Coordinator is responsible for leading the youth and family teams through the wraparound process. The care coordinator uses strong leadership skills to organize, develop and facilitate wraparound family team meetings, and is responsible for leading the team through the phases of WISe.

Responsibilities

• Facilitates WISe team meetings and guides the team through the WISe process.
• Provides intensive case management and care coordination services to a caseload of 10-12 clients enrolled in Wraparound with Intensive Services (WISe).
• Provides all services utilizing a strengths-based, family-focused, culturally competent and integrated approach.
• Creates and reviews individualized care plans and monitors for progress.
• Works closely and collaboratively with the WISe Therapist(s) and WISe Peer Partner(s).
• Form effective working relationships with family members and all community providers, balancing differences in culture, agendas, and priorities, and expectations.
• Maintain professional partnerships with all community providers.
• Work as the central point of communication for the WISe team.
• Demonstrate teamwork and open communication.
• Coordinate and ensure the inclusion of the client's Youth/Family Team in the planning and decision-making process.
• Identify the strengths and needs of the youth and family, provide WISe Team members with an overview of Wraparound Team practice, and clarify their role and responsibilities as team members in this process.
• Prepare for meetings: Develop a meeting agenda with the youth, family, and other WISe team members; schedule meetings at a place/time that is accommodating (comfortable and convenient) to the youth and family and available to all team members; prepare visual aids or tools to facilitate the meeting process; and inform all WISe team members of the date, time and location of each meeting.
• Ensure clients receive all required screenings, assessments, services, interventions, and opportunities to fully meet their physical, psychological, social, emotional, relational, developmental, educational, independent-living, housing, and permanency needs in a timely and effective manner.
• Coordinate and ensure the smooth transition of clients, including placements and discharges, and ensure all required intake, service planning, and discharge/exit documentation is completed fully and on time.
• Ensure natural supports and life-long connections are developed and stabilized.
• Ensure caregivers receive the necessary support services (case management, care coordination, respite, resources, etc.) to meet the client's needs fully.
• Maintain documentation in a timely, thorough, and accurate manner.
• Ensure all contract-required client progress reviews and reports are completed thoroughly and accurately, are well written and submitted on time.
• Ensure each client's information is kept confidential and only released per HIPPA, DSHS, and YMCA policy and procedure.
• Attend and participate in meetings and training as designated by the WISe Program Director.
• Attend and participate in consultations, team meetings, and weekly supervision.
• Participate in YMCA annual fundraising campaign to engage community members in volunteerism and philanthropic support for the Y mission.

Qualifications

• Bachelor's degree* in psychology, social work or related social services field or equivalent experience, Masters preferred.
• Experience working with teens or young adults in employment, foster care, group care, housing, education, juvenile justice, anti-poverty, vocational support, mental health, chemical dependency and/or homelessness fields.
• Ability to teach effective independence skills for a variety of learning styles and to plan supportive activities.
• Strong youth engagement and relationship-building skills.
• Strong verbal and written communication skills.
• Basic computer skills and working knowledge of Microsoft Office.
• Ability to transport self and client(s) in a safe and effective manner, and to meet clients at community locations; proof of adequate vehicle insurance coverage is required, or ability to travel to areas without public transportation.
• Current state approved First Aid and CPR certification.
• **Current approved HIV blood borne pathogens training.
• Prefer knowledge of and previous experience with, diverse populations (language, culture, race, physical ability, sexual orientation, etc.).
• Ability to speak any language in addition to English may be helpful.