Care Coordinator/Case Manager - Phoenix, AZ (Phoenix Clinic)

General Summary

In this role, the Care Coordinator will be responsible for utilizing an integrated case management model that includes assessment, planning, implementation, and monitoring. The Care Coordinator is responsible for the management of the member’s whole health and will provide the services and coordination that are needed/requested. The Care Coordinator will be responsible for encountering services within the Electronic Health Record.

Job Responsibilities

• Observe members, listen to concerns, and record the observations.
• Document and/or report any areas of concerns related to the member’s behaviors/interactions in clinical records per policy.
• Serves as a liaison between the member and the interdisciplinary team.
• Supports agency’s mission, goals, and management decisions.
• Maintains and updates member records, including assessments and treatment plans.
• Develops “individual” service plans that are time specific and action oriented.
• Completes progress notes using the appropriate covered service billing codes and meets engagement/unit expectations.
• Explores community resources to seek alternative options.
• Maintains and evaluates the effectiveness of the individual service plan.
• Follows any policies, procedures, and controls established by the organization, the HIPAA Privacy Officer, and/or the HIPAA Security Officer regarding access to, protection of, and the use of the PHI.
• Maintains an approved schedule, and acceptable level of attendance.
• Performs physical de-escalation techniques as necessary.

Qualifications

• Bachelor’s degree in a field related to behavioral health, social work etc. OR Associate’s degree in a field related to behavioral health, social work etc. AND 2-years related experience OR H.S diploma and 4 -years behavioral health related experience
• Regulatory Minimum 18 years of age.
• DPS Level I fingerprint clearance (must possess upon hire and maintain throughout employment).
• CPR, First Aid, AED certification, if required (must possess upon hire and maintain throughout employment).
• Current, valid Arizona Driver’s License and 39-month Motor Vehicle Report and proof of vehicle registration liability insurance to meet insurance requirements, if required.
• Initial current negative TB test result, if required (Employer provides).