Case Manager/Client Care Coordinator

Position

The Case Manager/Client Care Coordinator is a key provider of services within Volunteers of America’s Case Management Model.

Principal Responsibilities

• Manage the client intake and assessment process to orient the client to the program and produce a comprehensive assessment of client service needs.
• Develop with the client a mutually agreed-upon individual service plan reflecting assessment findings goals.
• Update the plan with the client as required.
• Meet regularly with the client to assist him/her in obtaining needed services/benefits to achieve their individual service plan goals.
• Provide supportive counseling to strengthen his/her ability to make appropriate life decisions.
• Document case management activities in accordance with agency and funder guidelines and procedures.
• Collect service data and participate in evaluation and quality assurance activities.
• Provide aftercare to assigned clients who have been placed/discharged from the facility.

Minimum Qualifications

• Associate's degree or 60 college credits courses in Human Services field or High School Diploma or GED with 2 years of related experience.
• A demonstrated ability in verbal and written communication, including basic computer skills.
• Candidates With Related Experience With Domestic Violence Preferred.

Benefits

• Medical, Dental, & Vision Coverage
• Prescription Coverage
• Life Insurance
• Retail Plan
• Tuition Reimbursement
• Paid Time Off, including a Paid Birthday Holiday

About the Role

Victory I is a facility that provides comprehensive services and safe, anonymous housing for individuals and their children experiencing domestic violence. To learn more about the program, copy and paste this link into a browser https://www.voa-gny.org/dv.

Our Staff and Culture

To learn more about our staff, culture and much more, copy and paste our website link into a browser: https://www.voa-gny.org/our-staff-and-culture/.

Equal Opportunity Employer

VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories.