Care Coordinator/Case Manager

Case Manager/Care Coordinator

The Case Manager/Care Coordinator is part of an initiative to assist homeless individuals with substance use disorders gain access to treatment, benefits, and housing. The Care Coordinator conducts outreach activities and manages a caseload of enrolled clients using evidence-based approaches to assist them in achieving treatment plan goals. Working with a Peer Navigator, the Care Coordinator ensures that clients are connected to appropriate treatment, services, housing and benefits.

Minimum Qualifications

• A minimum of 60 college credits (BA preferred)
• Two years of relevant work experience
• Familiarity with homelessness, mental health and/or substance abuse population
• Demonstrated ability in verbal and written communication, including basic computer skills
• Fluency in Spanish or other second language a plus

Principal Responsibilities

• Conduct outreach and engagement visits to Wellness Centers, Safe Havens, Shelters, mental health and substance use treatment programs and other areas within catchment area determined by program coordinator and key stakeholders.
• Manage the client intake and assessment process to orient the client to the program and produce a comprehensive assessment of client service needs.
• Develop with the client a mutually agreed-upon individual service plan reflecting assessment findings. Update the plan with the client as appropriate.
• Meet regularly with the client to assist him/her in obtaining needed services/benefits to achieve their individual service plan goals.
• Using evidence-based approaches, provide supportive counseling to strengthen clients’ ability to achieve behavior change and other goals.
• Promote a successful transition to permanent housing through skills-building, case management and counseling.
• Deliver services with fidelity to program protocols and evidence-based models.
• Document activities in accordance with agency and funder guidelines and procedures.
• Collect service data and participate in evaluation and quality assurance activities.
• Co-facilitate outreach and engagement groups on the benefits of the program including presenting on a variety of topics of substance use treatment, mental health treatment, and harm reduction interventions.

Benefits

• Medical, Dental, & Vision Coverage
• Prescription Coverage
• Life Insurance
• Retail Plan
• Tuition Reimbursement
• Paid Time Off, including a Paid Birthday Holiday

We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well-being, and personal growth.

To learn more about our staff, culture and much more, copy and paste our website link into a browser: https://www.voa-gny.org/our-staff-and-culture/

VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories.