Care Coordinator - Behavioral Health

Duties And Responsibilities

• Promote timely access to behavioral health services for new and existing patients.
• Cook up and schedule initial and follow-up appointments for behavioral health services, including in-person and telehealth visits.
• Coordinate and schedule initial and follow-up appointments for behavioral health services, including in-person and telehealth visits.
• Manage and process behavioral health referrals received through the Electronic Health Record (EHR) system.
• Aid clinicians with appointment coordination and patient follow-up activities as appropriate.
• Manage and maintain patient waitlists to optimize appointment availability.
• Conduct appointment reminder calls and patient outreach as needed.
• Tackle scheduling and access issues to support continuity of care.
• Register patients and verify demographic, insurance, and eligibility information within the EHR system.
• Ensure appointments are accurately scheduled and documented, including visit types and required patient information.
• Document all patient outreach, contacts, and scheduling activities in accordance with organizational standards.
• Track and maintain productivity and operational reports as assigned.
• Maintain strict confidentiality and comply with HIPAA regulations and organizational policies.
• Serve as the primary point of contact for behavioral health patients regarding scheduling and appointment inquiries.
• Serve as a liaison between behavioral health clinicians, patients, and the call center to facilitate efficient communication and coordination.
• Maintain consistent communication with behavioral health providers regarding scheduling needs and patient access.
• Participate in departmental meetings, quality improvement initiatives, and other team activities.
• Perform other duties and special projects as assigned.