Care Coordinator Assistant-Behavioral Health
About Us
Since 1954, Texas Children’s has been leading the charge in patient care, education, and research to accelerate health care for children and women around the world. Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Tower for pediatric research; Texas Children’s Pavilion for Women; Texas Children’s Hospital West Campus; Texas Children’s Hospital The Woodlands; and Texas Children’s Hospital North Austin. We have also created Texas Children’s Health Plan, Texas Children’s Pediatrics, Texas Children’s Urgent Care clinics, and a global health program. Texas Children’s Hospital is affiliated with Baylor College of Medicine.
Responsibilities
- Provides department-related and other appropriate communications to internal and external customers.
- Provides assistance for utilization management processes to maintain compliance with federal, state, and managed care guidelines.
- Provides assistance for transition/discharge planning and care coordination processes to transition plans and enhance patient/family satisfaction.
- Maintains data integrity.
- Provides professional, efficient, and courteous service to the customer while maintaining integrity in dealing with issues of a confidential nature.
- Works effectively with peers, nursing and medical staff, and maintains a positive attitude.
- Responds to requests personally, tactfully, and courteously.
- Obtains information required for response whenever possible and communicates pertinent information to staff, customers, and providers.
- Relays messages to appropriate individuals efficiently and in a timely manner.
- Promotes a positive work environment and contributes to the overall team effort.
Qualifications
- High School Diploma or GED required.
- Some college coursework preferred.
- 2 years' experience in hospital care coordination/case management, home health, quality improvement, or a related field required.