Care Coordinator

About the role

The Care Coordinator is responsible for assisting clients to obtain needed services by providing information, referral coordination and follow-up. The Care Coordinator reports to and is supervised by the Clinical Director or his/her designee for weekly supervision and programmatic assignments.

Program & Setting

Women's Hope in Jamaica Plain provides residential treatment programs for 16 women with co-occurring substance use disorder and mental health. The program is up to a year long and provides enhanced services for residents with complex mental health concerns, as well as chronic health conditions.

Responsibilities

• Assist clients in obtaining needed services by providing information, referral coordination, and follow-up.
• Develop and connect with resources that address both substance use and mental health disorders.
• Coordinate medical and behavioral health services offered through health insurance.
• Coordinate MAT (Medication Assisted Treatment) and psychiatric services while clients are in the program, as well as assist with aftercare.
• Provide milieu coverage, including monitoring and assessing the integrity of the program's therapeutic milieu; empowering clients to act in accordance with program guidelines; assisting clients in self-administration of medications; conducting controlled substance counts; taking clients on fresh air breaks; answering phones and the front door.
• Make emergency referrals (e.g. detox programs, DTA, hospital and aftercare placement).
• Work collaboratively with all staff to provide individualized services to all clients.
• Attend weekly supervision with the Clinical Director or his/her designee.
• Maintain caseload if appropriate and/or necessary.
• Act in accordance with Victory Programs, Inc.'s Standards of Excellence & Philosophy of Care at all times, including maintaining professional ethics, boundaries, and client confidentiality, and working from a strength-based perspective using evidence-based practices (MI, CBT, Harm Reduction, etc.).
• Ensure that all services are delivered in compliance with agency standards and contractual requirements.
• Ensure all policies and procedures of Victory Programs, Inc. are being followed.
• Perform other duties or tasks as requested by a Supervisor or other designated personnel.

Qualifications

• Bachelor's degree required. May substitute for 3 years' experience working in a residential setting, preferably with a co-occurring population.
• Master's preferred.
• Strong organizational and record-keeping skills.
• Ability to work independently and cooperatively as a member of a professional team.
• Ability to relate to clients in an instructive, directive, firm yet compassionate manner.
• Knowledge of the addiction recovery process and/or mental health conditions, or a willingness to acquire it within the first six months of employment.
• Experience working with those experiencing homelessness.
• Demonstrated ability to work successfully in multicultural settings with diverse client groups.
• Proficient computer skills, including the use of Microsoft Word and Excel.
• Strong organizational, writing, and communication skills.
• Must be CPR certified (may be obtained upon hire).
• Completed TB screening (may be obtained upon hire).
• Three work-related professional references; at least 2 from a manager or supervisor.

Schedule

Full-time (40 hours), Monday–Friday, 9am–5pm. On-site.

Pay

$26.00/hr

Benefits

• 75% employer contribution toward health insurance premiums and 25% toward dental insurance premiums.
• 100% employer-paid disability and life insurance.
• Generous paid time off package for all employees, including vacation, sick, and personal time, as well as holidays.
• Upon hire, up to: 4 personal days, 160 sick hours, 10 holidays, and 3½ weeks of vacation. Figures adjust based on full-time or part-time status, and allocated vacation time increases with length of employment.