Care Coordinator
Total Care Connections · Tempe, AZ · 6 days ago
On-siteOTHRFull-time
About the role
As a Care Coordinator, you'll play a critical role in creating an exceptional experience for our clients, their families, and the caregivers who support them. You'll be a trusted advocate, problem-solver, and partner in making sure every client receives the right care, at the right time, from the right people.
Responsibilities
- Conduct in-home client assessments and supervisory visits, ensuring care is being delivered safely and according to the client's needs.
- Develop, implement, and regularly update individualized care plans.
- Build genuine, trusting relationships with clients, families, caregivers, and referral partners.
- Listen to clients and families, understand their concerns, and take ownership of finding solutions.
- Support caregiver onboarding, training, and ongoing supervision to ensure caregivers are equipped to provide exceptional care.
- Monitor the quality and consistency of care and proactively address concerns before they become larger issues.
- Ensure compliance with company policies, Arizona regulations, and medical insurance requirements.
- Maintain accurate, timely, and thorough documentation.
- Partner closely with Scheduling, Recruiting, HR, and Operations to ensure the entire care team is aligned and supported.
- Identify opportunities to improve the client and caregiver experience and contribute to continuous quality improvement.
- Represent TCC with professionalism, compassion, and integrity in every interaction.
Requirements
- At least 1 year of experience in care coordination, care management, care supervision, or a related role.
- Previous experience in home care, caregiving, or community-based healthcare.
- A genuine passion for helping people and improving the lives of clients and families.
- Strong communication, relationship-building, and customer service skills.
- Excellent organization and attention to detail.
- The ability to manage multiple priorities while remaining calm, responsive, and solutions-focused.
- Reliable transportation and a clean driving record.