Care Coordinator
About Tia
Tia is building a new model for women’s healthcare that treats women as whole people, integrating primary care, mental health, gynecology, dermatology, and wellness across both in-person and virtual settings to improve outcomes, lower costs, and create a better experience for patients and providers. Tia’s mission is to transform healthcare for women by increasing access, improving outcomes, and delivering a better care experience through its “Whole Woman, Whole Life” model, which integrates primary care, gynecology, mental health, dermatology, and wellness across in-person care and a national virtual platform. As a Series D, venture-backed company trusted by more than 120,000 women across four markets, Tia leverages its technology-enabled care model and partnerships with leading health systems to build one of the most comprehensive preventive care models for women. Tia is cultivating a culture of excellence in people, process, and product, where excellence is the ongoing pursuit of improvement through learning, reflection, experimentation, curiosity, grit, and care for ourselves and others.
About the Role
We are looking for a Care Coordinator I to provide compassionate, efficient, and high-quality support to Tia members through phone, chat, and other communication channels. In this role, you will often be one of the first voices members hear when they need help navigating care. You will support member inquiries, urgent requests, scheduling needs, escalations, and care coordination workflows while partnering closely with clinical providers, operations teams, and external partners. This role is ideal for someone who is empathetic, highly organized, calm under pressure, and energized by helping members move through complex healthcare situations with clarity and care.
Responsibilities
- Serve as a primary point of contact for member inquiries through phone, chat, and other communication channels.
- Support complex scheduling and care coordination workflows, including clinical services, specialty services, follow-up needs, and escalated member concerns.
- Triage urgent requests, important flags, and high-touch member concerns using established workflows and escalation protocols.
- Build trust with members through empathetic communication, clear follow-through, and thoughtful problem solving.
- Work closely with clinical providers, operations teams, and external partners to support seamless and safe care delivery.
- Accurately document member interactions in accordance with HIPAA and internal policies.
- Identify recurring member pain points, workflow gaps, or opportunities for simplification and share insights with leadership.
- Participate in team training, huddles, and performance reviews while staying current on workflow, policy, and product updates.