Care Coordinator

What you get to do every day

You will work collaboratively and alongside a multi-disciplinary team of providers, nurses, care coordinators, and customer service agents to ensure a high-quality patient experience by understanding the scope of practice across all patient-facing roles and acting as a patient liaison.

Ensure processes and procedures are being followed - which allows efficient, effective, and timely delivery of care.

Identify potential quality issues in care and escalate as appropriate.

Identify and appropriately escalate urgent patient concerns in a timely and effective manner.

Manage patient/provider messaging, properly route patient information/requests to relevant team member(s), and manage order fulfillment queues.

Coordinate the treatment and community resources available to patients.

Other duties as assigned.

What you bring to the role

• 1+ year of experience in a medical practice where an understanding of medical terminology was obtained
• Willingness to work regular weekends and ability to work at least three holidays a year
• Demonstrate excellent verbal and written communication skills, serving as the primary point of contact between our brands and the diverse patient base
• Pay close attention to detail, recognizing the importance of every aspect of patient care
• Possess a service-oriented mindset, empathetically understanding patients' perspectives and communicating clearly, kindly, and directly with both patients and internal team members
• Be self-motivated and willing to go the extra mile to help people navigate a complex industry
• Skilled at using online tools and technology to deliver care and communicate effectively with patients
• Maintain regular and reliable attendance, contributing consistently to our inclusive work environment
• Adhere to the assigned work schedule, promoting a sense of reliability and dependability within the team

IT Requirements

• Reliable at-home internet with a download speed of at least 25 Mbps and an upload speed of at least 5 Mbps
• A quiet place in your home to receive inbound and place outbound calls.
• Speech and hearing sufficient for in-person communication 7-8 hours per day
• Vision sufficient for use of a computer monitor
• Ability to sit or stand at a desk for 7-8 hours per day

Physical Requirements

• Manual dexterity, arm and upper body range of motion sufficient for use of a keyboard, mouse, and telephone

Comp | Perks | Benefits

The base pay range for this position is $20.00 per hour**

Robust and affordable Medical, Dental, and Vision plan options

Vacation time off policy - up to 10 vacation days accrued your first year. Vacation time begins accruing immediately

Base pay offered may vary depending on job-related knowledge, skills, and experience.