Care Coordinator

About the role

Under the direction of the NEXT Memphis Director, the Care Coordinator will work with clients to develop care plans, connect clients to needed services, and follow up with clients and providers to assess progress toward client goals. The role aims to cultivate a completely new system delivery paradigm that leads to a healthier, happier, and more hopeful community.

Responsibilities

• Provide telephonic outreach and in‑person consultation to identified individuals who would like to join the program.
• Assess client needs using the Arizona Self‑Sufficiency Matrix or a comparable assessment tool.
• Refer program participants to appropriate resources based on assessment results.
• Coordinate and monitor services received by program participants.
• Communicate regularly with all providers involved to ensure appropriate care and reduce duplication of services.
• Develop individualized care plans with participants that include client‑identified goals to improve outcomes and promote autonomy.
• Establish measurable goals with participants to evaluate the quality outcomes of the care provided.
• Build relationships with assigned clients and their supports, meeting with each client as planned.
• Maintain effective working relationships with service providers and ensure smooth transfer of client information.
• Document participant assessments, care plans, case notes, and outcomes in the assigned database.
• Participate in Care Coordination Learning Collaborative meetings to share key learnings and discuss process improvements.
• Attend required Transition to Success and other professional development trainings.
• Serve as a point of information and resource for clients, fellow staff members, and service providers.
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree in a human‑service‑related field from an accredited college or university.
• Minimum of three years’ experience providing social work, care coordination, case management, or related human‑services work.
• Experience managing and supporting clients’ needs.
• Broad understanding of local services and ability to connect clients to those services.
• Ability to effectively interface with a wide range of partner community agencies.
• Demonstrated commitment to serving underserved and under‑resourced individuals, families, and communities, particularly those living in poverty.
• Bilingual in English and Spanish preferred (not required).

Requirements

• Physical demands: regularly required to sit and talk or hear; frequent use of hands; occasional standing, walking, and lifting/moving up to 10 pounds; close‑vision tasks.
• Maintain a valid driver’s license, good driving record, and appropriate insurance.
• May be required to work a rotating schedule with after‑hours coverage (nights and weekends) to ensure client access to support.
• No supervisory responsibilities.

Benefits

• $500 sign‑on bonus paid after 90 days of successful employment
• Medical, dental, and vision insurance
• Accrued vacation and sick time off
• Two personal days per year
• 401(k) retirement plan

Pay

$41,832 – $52,290 annually

Schedule

Rotating schedule between Care Coordinators to cover after‑hours (nights and weekends) work, ensuring clients can access support when needed.