Care Coordinator

About the Organization

Lifeline Connections is a community-based behavioral health organization that specializes in providing confidential and compassionate care to individuals who experience substance use and/or mental health conditions.

Vision: As the premier provider of substance use and mental health services in the Pacific Northwest, we are respected and the most trusted resource for behavioral health treatment and whole-person care. We provide a comprehensive continuum of coordinated quality services, foster enduring relationships, and empower our communities to truly thrive.

Mission: Through superior customer service, high quality programs, and well-trained and dedicated staff, we inspire hope and support lifesaving changes for people affected by substance use and mental health conditions.

Responsibilities

• Provide care coordination to agency patients or persons requesting services, working one-on-one to help them better self-manage their health through coordination with providers and education on local resources.
• Conduct outreach and initial Community Needs Assessments, developing a client profile and initial checklist. Administer health screens such as the Patient Activation or Caregiver Activation Measure (PAM/CAM), Patient Health Questionnaire (PHQ-9), and the KATZ measure for activities of daily living. Update the patient checklist at every visit.
• Support patients in attaining short and long-term goals using motivational interviewing techniques. Advocate, educate, and support patients and their natural family supports to improve self-management skills.
• Act as a cultural mediator between communities and the healthcare service system. Provide culturally appropriate and accessible health education, informal counseling, social support, and advocacy for individual and community needs.
• Build trust with community members, local service organizations, and healthcare providers to enhance individual and community capacity.
• Meet with patients both in person and telephonically to support healthcare goals. Complete a minimum of one home visit or community visit with participants every 30 days, adhering to agency physical distancing guidelines.
• Coordinate with authorizing healthcare or social service entities to maintain self-care and support patient goals.
• Document patient progress, recommendations, and all in-person and telephonic encounters.
• Attend HealthConnect monthly meetings and required trainings. Utilize HealthConnect/HUB Connect Software to track referrals.
• Carry a caseload (e.g., 40-60 moderate-risk community members or 25 very high-risk individuals). Caseload size may vary based on duties and acuity in consultation with the Program Director.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent and 2 years of experience working in a related field/profession.
• Associates or Bachelor's degree in a related social service field preferred but not required.
• Above-average Microsoft Office skill set.
• Experience working within health systems or providing case management.
• Experience with underserved, transient populations.
• Unencumbered driver’s license and ability to become an approved driver per agency policy.
• Familiarity with Motivational Interviewing techniques.
• Strong communication skills.
• Valid driver’s license with a good driving record and an insured private vehicle to fulfill job duties.

Work Environment

• Work is primarily performed while sitting and talking, with travel required within the community.
• Working hours are spent indoors in the community, patient homes, and at community agencies. Participation in staff retreats and development activities is required.
• Dress appropriately for home or community settings (e.g., avoiding high heels or expensive jewelry).
• Carry an agency-issued cell phone during in-person visits for safety, medical issues, and scheduling support.

Benefits

• Medical, dental, and vision coverage with 85% of costs covered for employees and 75% for dependents.
• Majority of out-of-pocket costs (e.g., co-pays, prescriptions, deductibles) covered under medical plans.
• Employer-paid Short Term Disability, Long Term Disability, and Life Insurance.
• Supplemental coverage options available.
• 401(K) plan with dollar-for-dollar matching up to 5% for eligible employees.
• Approximately 4 weeks of paid time off during the first year (accrual increases with tenure), plus 1 personal holiday and 12 paid holidays per year.
• Additional benefits include tuition reimbursement and discounted cellular service.

Pay

$20.65 - $30.98 per hour, depending on experience.