Care Coordinator

Mission 💪 Our mission is to ensure that no one in the world has to suffer from a treatable skin disease because of an access issue ever again. About Honeydew 👋 Honeydew is building a platform for hundreds of millions of people globally to access expertise and science-backed skin treatments, from prescription to retail. Our tech-forward dermatology experience helps people with chronic skin conditions access licensed specialists, FDA-approved treatment, and ongoing support in record time (24 hours vs an industry average of 6 months). Honeydew is the future of skin health: digitally native, scientifically rooted, integrated end-to-end (evaluation + treatments + lab tests), and powered by AI. About The Role Start Being The Reason Someone Finally Feels Seen. This is an entry-level role, so you don't need years of healthcare experience to be great at it. We'll teach you the ins and outs of pharmacies, labs, and insurance. What we're looking for is someone who genuinely cares about people and can communicate that through their writing. As a Care Coordinator at Honeydew, you'll be the thoughtful voice during someone's treatment, the person who crafts messages that make patients feel heard, supported, and confident in their skincare journey. This isn't just customer service, it's healthcare. You know that feeling when someone actually listens to your healthcare concerns? When you're not just another ticket number or appointment slot? That's what you'll create every single day at Honeydew, one message at a time. If you join us, you'll be central to our mission as a trusted guide helping people navigate one of the most frustrating parts of modern life: getting healthcare that works. Your Day-to-Day You'll be the empathetic problem-solver behind the screen: Master the art of written communication by crafting clear, warm, professional messages via app chat that make patients feel supported (this is 99% of your patient interaction)Turn healthcare chaos into clarity through thoughtful, detailed written responses that anticipate questions before they're askedCoordinate directly with pharmacies and labs via phone to troubleshoot prescription issues, insurance hiccups, and delivery problemsConnect with dermatology providers as needed to ensure care plans stay on trackKeep meticulous records because details matter when it's someone's health on the lineBridge the gap between patients, providers, and insurance companies through strategic communication across channelsPartner with medical teams to communicate care plans that actually fit into people's real livesMonitor patient progress through ongoing messaging, troubleshoot obstacles, and celebrate wins along their journey A Note on Your Schedule Honeydew supports patients 7 days a week, including evenings and weekends, so some flexibility in your availability is important. Timely responses are a big part of how we take care of patients, and we'll walk you through our response time expectations during training. During onboarding, you'll need extra flexibility as you ramp up to a full-time schedule (35+ hours/week). We'll share specific schedule details during the interview process. You Might Be Our Person If… You genuinely like people, even when they're frustrated and it's coming through in ALL CAPSYou're comfortable with async communicationYou can read tone and emotion in written messages and respond appropriatelyYou find satisfaction in solving problems that don't have obvious solutionsYou like to be proactive in offering advice, rather than just following a templateYou believe healthcare should be accessible to everyone, not just the privileged fewYou find joy in doing work that mattersYou're excited to learn and grow in a new role What We're Looking For... The Non-Negotiables: High school diploma or equivalentYou're an exceptional writer and speaker: clear, warm, and professional across every channelA personal Mac or Windows laptop or desktop computer (tablets, Chromebooks, iPads, and phones won’t work for this role)You type at least 40 WPMYou're comfortable with Gmail and Chrome (or similar)Rock-solid internet and a private workspace. HIPAA compliance isn't optional, and dropped connections aren't an optionYou have a customer service mindset but understand healthcare isn't retail. Empathy and professionalism are your baseline, not your ceilingYou thrive working independently. No one's looking over your shoulder, and you don't need them toYou're coachable and collaborative. You take feedback as fuel, not criticism, and communicate openly with the team The Nice-to-Haves (But Honestly, You'll Pick These Up Fast): Customer service experience in any setting (retail, restaurants, call centers, it all counts)Any healthcare or clinical support exposureRemote work experience, so you've already figured out how to stay focused when Netflix is two clicks awayComfortable with Slack and Zoom. If you're not, no stress, you'll be fluent in a week What You Get Full remote flexibilityPaid training to help you get up to speedDirect impact you can measureAbility to grow within the company$100 monthly tech stipendFree Honeydew membershipDirect access to new dermatology treatments20% off Honeydew productsPeer-to-peer recognition through Motivosity Hourly pay: $15/hour (or the applicable state or local minimum wage, if higher) Our Process ApplicationA short skills assessment you’ll complete on your own time (30 minutes max). This is required and due within 72 hours of applying. Screening interview, 20-30 minutesPeer interview, 30 minutesTeam Lead interview, 30 minutesOffer Candidates must be authorized to work for any employer in the US. This role is not eligible for visa sponsorship. Candidates residing in the following states will be considered for this role: AL, AZ, FL, GA, ID, LA, MD, MI, MO, MS, NJ, NY, NC, OH, PA, SC, TX, UT, VA, WI