Care Coordinator

We need to output HTML fragment with sections: headings using

for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to include only sections that have real specific content. We have mission statement, overview, housing services overview, core competencies, culture description, benefits, job summary, duties/responsibilities, knowledge and skills, education and work experience (two sections duplicated?), physical requirements, additional requirements, work environment, growth opportunities. We need to map to allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide which sections to include. - About the role: could include mission statement, overview, housing services overview, core competencies, culture description, maybe job summary. But we need to preserve all substantive info. We can combine into About the role section with paragraphs. - Responsibilities: job duties and responsibilities list. - Requirements: could include physical requirements, additional requirements, work environment? But "Requirements" heading is allowed. We can include qualifications, education and work experience, knowledge and skills? Actually Qualifications is separate heading allowed. Skills also allowed. So we need to split. We have Qualifications heading: include education and work experience, maybe also knowledge and skills? But knowledge and skills could be Skills heading. Thus: - About the role: mission statement, overview, housing services overview, core competencies, culture description. - Responsibilities: job duties and responsibilities (list). - Qualifications: education and work experience (including both sets? There's duplicate; we need to preserve all substantive info, not invent. There's two similar sections; we can combine but ensure not to lose info. We'll include bullet list of requirements: Bachelor's degree..., minimum two years care coordination..., etc. Also include the second set (high school diploma or equivalent required, Bachelor's preferred, etc). We'll combine. - Skills: knowledge and skills list. - Benefits: benefits section. - Pay: not present, so omit. - Schedule: not present, omit. We must not include headings with filler. So only include those with content. We need to use

for each section heading. Use

• for any list of duties/requirements/benefits. Use

  for prose. We must not repeat job title as heading. No Job ID etc. We must remove boilerplate like cookie/navigation/legal/EEO etc. Not present. We must preserve all substantive info. Let's craft. First, About the role: combine mission statement, overview, housing services overview, core competencies, culture description. We'll write paragraphs. Mission Statement: "Through the use of social and restorative justice principles, Five Keys provides traditionally underserved communities the opportunity to improve their lives through a focus on the Five Keys: EDUCATION, EMPLOYMENT, RECOVERY, FAMILY, COMMUNITY." Overview: "Five Keys is a nonprofit organization that operates an extensive network of programs across California. With a presence in 14 counties and over 120 locations, Five Keys focuses on various initiatives aimed at empowering individuals and families to overcome poverty and inequity. The organization's programs encompass a wide range of services, including public charter schools, restorative justice programs in jails and prisons, shelters, permanent supportive housing, and the development of new housing and support programs. At Five Keys, the overarching objective is to uplift individuals and families by providing them with essential resources. This includes education, housing, employment, and the necessary tools to sustain their progress. By offering these fundamental elements, the organization aims to create positive and lasting change in communities, making them better places for everyone." Housing Services Overview: "Five Keys Housing Services aims to provide a warm, thriving community of support and services tailored to the unique needs of unhoused individuals at our various sites. Our goals are to provide outstanding customer service to our guests; excellent training and support to our staff; and ensure a safe, welcoming and clean environment for each of our guests to call home as long as they are with us. Our housing sites are unique in their approach to our clients, emphasizing low barriers to entry and a flexible approach to rules and requirements. Our goal is to support people who are often unsuccessful in traditional shelter or housing settings." Core Competencies: "A well qualified candidate has the capacity to communicate effectively, collaborate with others while building positive relationships, demonstrates strong problem solving skills, has a dynamic learning mindset, and remains committed to a high level of cultural and social awareness. A successful candidate will work well under pressure, observe appropriate boundaries and operate with a high degree of emotional intelligence." Culture: "At Five Keys, culture matters. Culture is at the very core of everything we do and impact on a daily basis. We’ve made a commitment to building an inclusive culture that seeks collaboration over hierarchy to create empowered work teams. We serve vulnerable populations daily and we strive to approach everyone with compassion, patience and a trauma informed approach. We choose to push past discomfort to have difficult conversations to impact the greater good. This allows us the opportunity to collaboratively create an inclusive culture and transform the world around us." We'll put each as

  . Now Responsibilities: list of duties. We'll extract bullet points from JOB DUTIES AND RESPONSIBILITIES. List items: - Conduct thorough assessments of guest's needs, strengths, and challenges - Develop individualized care plans in partnership with guests, community partners, and service providers to address both immediate and long-term needs, including housing, employment, healthcare, and social supports - Connect guests with appropriate resources and services, including housing programs, mental health services, substance use treatment, job training, and legal assistance - Advocate for guests' rights and their needs within the shelter and the broader community by coordinating with social service agencies, government entities, and community organizations - Provide immediate support and intervention during crisis situations, including mental health crises, substance abuse relapses, domestic violence incidents, or medical emergencies - On an ongoing basis, monitor guests' progress, update care plans as needed, document interactions - Ensure records are accurate and up-to-date in compliance with organizational policies and ethical standards - Work with social service agencies, government entities, and community organizations to identify housing option for guests - Provide follow-up support services for one month after guests are successfully housed to ensure a smooth transition - Collaborate and communicate with other case managers, shelter staff, and external service providers to ensure coordinated and holistic care for guests - Provide guidance, support, and oversight to interns or volunteers assigned to the site - Share relevant information and new resources with guests and staff to enhance service delivery - Advocate on behalf of guests regarding housing placement issues, benefits access, and connections with external agencies - Maintain strict confidentiality and take all precautions when handling guests’ sensitive information - Adhere to all policies and procedures of Five Keys Housing, social service agencies, government entities, and community partners - Establish and maintain a positive working relationship with employees, volunteers, guests, other agencies and service providers - Attend all assigned internal and external meetings - Other duties as assigned We'll put in

  • . Now Qualifications: combine education and work experience sections. We have two sections: first: "Bachelor's degree in Social Work, Psychology, Counseling, or a related field, or an equivalent combination of education and relevant experience requiredMinimum two years of care coordination/case management experienceMinimum of two years of paid work experience supporting unhoused populations with multiple disabilities in homeless shelters or other community organizations" Second: "High school diploma or equivalent requiredBachelor's degree in Social Work, Psychology, Counseling, or a related field, or an equivalent combination of education and relevant experience preferredMinimum two years of care coordination/case management experienceMinimum of two years of paid work experience supporting unhoused populations with multiple disabilitiesDemonstrated experience and cultural sensitivity in working with individuals facing substance use disorder and/or mental health challenges, including PTSD, psychosis, schizophrenia, borderline behaviors, bipolar disorder, and others" We need to preserve all. We'll combine into bullet list maybe. But Qualifications heading expects list? Could be prose. We'll use
    • for list of qualifications. List items: - Bachelor's degree in Social Work, Psychology, Counseling, or a related field, or an equivalent combination of education and relevant experience (required; preferred if combined with experience) - High school diploma or equivalent required - Minimum two years of care coordination/case management experience - Minimum of two years of paid work experience supporting unhoused populations with multiple disabilities in homeless shelters or other community organizations - Demonstrated experience and cultural sensitivity in working with individuals facing substance use disorder and/or mental health challenges, including PTSD, psychosis, schizophrenia, borderline behaviors, bipolar disorder, and others We need to ensure not to lose nuance: first section says Bachelor's degree required; second says Bachelor's preferred. We'll capture both: required OR preferred? We'll note: Bachelor's degree required; preferred if combined with relevant experience? Actually first says required; second says preferred. We'll combine: Bachelor's degree in Social Work, Psychology, Counseling, or a related field, or an equivalent combination of education and relevant experience (required; preferred if combined with experience). Might be confusing. Better to list both statements as separate items: - Bachelor's degree in Social Work, Psychology, Counseling, or a related field, or an equivalent combination of education and relevant experience required - High school diploma or equivalent required - Bachelor's degree in Social Work, Psychology, Counseling, or a related field, or an equivalent combination of education and relevant experience preferred - Minimum two years of care coordination/case management experience - Minimum of two years of paid work experience supporting unhoused populations with multiple disabilities in homeless shelters or other community organizations - Demonstrated experience and cultural sensitivity in working with individuals facing substance use disorder and/or mental health challenges, including PTSD, psychosis, schizophrenia, borderline behaviors, bipolar disorder, and others That preserves both required and preferred. Now Skills: knowledge and skills list. Extract bullet points: - Strong knowledge and understanding of homelessness issues, social services, and community resources - Solid understanding of principles of trauma-informed care, cultural competency, and client-centered approaches - Highly proficient in the use of Homeless Management Information System (HMIS) - Excellent decision-making and leadership skills, with the ability to effectively resolve complex issues - Strong problem solving skill and the ability to identify guest needs, navigate resources, and address barriers - Strong organizational and time management skills to handle caseloads, maintain documentation, and meet deadlines - Excellent interpersonal and communication skills with the ability to establish rapport, actively listen, and effectively communicate with guests, colleagues, and external stakeholders - Highly proficient in documentation, record-keeping, and contributing to the development and maintenance of comprehensive guest files and reports - Proficient in crisis intervention techniques with the ability to assess situations and implement effective responses - Ability to demonstrate professionalism, respect, integrity in interactions with guests, staff, and external agencies - Ability to demonstrate cultural sensitivity while working with individuals facing substance use disorder and/or mental health challenges, including PTSD, psychosis, schizophrenia, borderline behaviors, and bipolar disorder - Ability to utilize software and systems necessary for efficient service delivery and documentation - Proficiency in Zoom, Microsoft Office, Google Suite, and databases - Able to maintain strict confidentiality and take all precautions when handling sensitive information We'll put as
      • . Benefits: we have paragraph. "BENEFITS We offer affordable medical, dental, and vision insurance, along with generous paid time off. Employees may participate in pre-tax flexible spending accounts and a 403(b) retirement plan. We provide annual reimbursements of up to $100 for gym memberships, smoking cessation programs, and weight loss programs, as well as up to $50 per year for athletic event participation and massages. Additional company-paid benefits include access to a wellness app, wellness coaches, and an Employee Assistance Program for employees and their dependents" We'll put as

        . Now we need to ensure we don't include Pay or Schedule sections. Now output HTML fragment: start with

        About the role

        then paragraphs, then

        Responsibilities

        then
        , etc. Make sure no extra text. Let's craft.