Care Coordinator

Location: Remote – Candidates must reside in the Houston, TX area

Compensation: $24–$27 an hour + eligible for performance-driven quarterly bonuses

About the role

As a key member of the Behavioral Health Team, the Care Coordinator serves as an advocate for patients by coordinating care to minimize wait times for services, effectively assess patient needs, and increase engagement in therapy and integrated services. You will directly support evolvedMD’s Behavioral Health Managers (BHMs) by promoting effective engagement of patients referred for external support services.

Responsibilities

• Collaborate with BHMs both in-person and virtually to assess patient needs, support the implementation and follow-up of care plans, and contribute to team-based treatment planning within the Collaborative Care Model.
• Engage directly with patients, both face-to-face and telephonically, to provide education, emotional support, and assistance in accessing external community and behavioral health resources; serve as a patient advocate and care navigator.
• Utilize knowledge of common mental health disorders to deliver informed care, including timely follow-ups, crisis intervention, and coordination during discharges from behavioral health hospitalizations.
• Maintain accurate and timely documentation of all patient interactions in electronic health systems, ensuring compliance with HIPAA and organizational standards for reporting and confidentiality.
• Work independently in a fast-paced clinic setting and remote environment while continuously building expertise in the CoCM and promoting continuity and quality of care across services.

Requirements

• Bachelor’s degree in a clinical behavioral health field (e.g., counseling, social work), preferred.
• Two or more years of experience in case management, care coordination, and/or behavioral health.
• Potential for competency in multiple Electronic Health Record Systems.
• Proven passion for patient impact and driving clinical outcomes.
• Commitment to collaboration with a diverse set of behavioral and physical health providers to ensure “Whole Patient Care, Upfront and Ongoing.”
• Ability to manage one’s own time efficiently and work as a resourceful problem solver who can take charge when appropriate and ask for guidance when needed.
• Growth mindset and agility to learn, grow, and pivot in an ever-changing environment.

Benefits

• Competitive benefits including medical, dental, vision, and EAP.
• 208 hours of PTO and holidays per anniversary year, increasing with tenure.
• Consistent 8 AM–5 PM schedule with no on-call, nights, or weekends.
• Culture that promotes self-care, psychological safety, and work-life balance.