Care Coordinator

About the role

Serve as the hospice expert to professionally and seamlessly coordinate services and bridge the transitions for the patient to hospice services. Develop long-term relationships at each facility to reinforce CHOT/Providence Hospice as the provider of choice.

Responsibilities

• Respond to referral sources in a timely manner; evaluate patient desire for hospice; meet with families/patients to discuss goals and explain services of hospice.
• Complete required paperwork with patients/families; facilitate patient discharge when needed by working with facility/hospital staff, DME, medications, hospice physicians, and other facility staff.
• Educate facility/hospital staff and follow up on pending patients; be available to staff and patients for questions and to build relationships.
• Communicate and provide daily feedback to admission staff on referrals.
• Through customer service and leveraging relationships, become the “hospice of choice,” increasing hospital referrals.
• Attend and participate in routine staff meetings in person or via media as directed.
• Participate in and/or provide in-service training, attend various facility/hospital activities, and perform other duties as required or assigned.

Requirements

• Four-year college degree preferred.
• 1-3 years of healthcare marketing experience required.
• 1 year of hospice experience required.
• Medical knowledge strongly preferred (ability to read charts, know medications, etc.).
• Proficient using PC including Microsoft Office.

Benefits

• Competitive pay.
• Generous paid time off programs.
• Company-provided life insurance, short- and long-term disability.
• Medical, dental, and vision coverage.
• Flexible Spending Account and Health Savings Account.
• Employee Assistance Program.
• Retirement Savings Plan.
• Mileage reimbursement for work-related travel.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.