Care Coordinator

Responsibilities

• Network with employers throughout Rutland County to develop work opportunities compatible with client goals
• Coordinate care, with heightened attention at times of significant transition
• Establish rapport and build trusting relationships with individuals and their families to promote engagement in services
• Conduct structured interviews with adults and adolescents accessing treatment for substance use and/or mental health disorders and warm hand-offs to clinical teams
• Administer standardized assessments tools and enter responses into data systems
• Resource coordination; facilitate access to a variety of internal and external services, including mental health, substance use, primary care, and other community services
• Monitor individuals' progress, adjust treatment plans as needed, and conduct follow-up to ensure continuity of care
• Data collection, management, tracking, and reporting as needed
• Work closely with a multidisciplinary team, including therapists, psychiatrists, and community organizations, to ensure holistic care for clients
• Maintain accurate and timely documentation of client interactions, assessments, treatment plans, and progress in accordance with agency policies and regulatory requirements
• Work with healthcare data and electronic health records where confidentiality is paramount
• Act as an advocate for individuals served, helping navigate systems and access necessary resources to support their recovery journey
• Obtain and maintain State of Vermont Insurance Assister Certification through Vermont Health Connect to support clients and families in accessing, understanding, and navigating health insurance coverage and related benefits
• Aid clients and families in determining eligibility for internal programs, community resources, and external benefit programs, and provide support throughout the application and enrollment process as appropriate
• Perform duties within Agency standards of professional conduct; provide and accept constructive feedback
• Attend meetings as directed
• Perform other duties as assigned

Qualifications

• High School Diploma or GED required
• Bachelor's degree in related field preferred
• Experience managing protected health information
• Experience in mental health or substance use treatment settings, preferably in a care coordination role
• Ability to receive and convey information to facilitate impactful screenings
• Strong knowledge of community resources
• Effective communication skills, both written and verbal
• Excellent interpersonal and organizational skills
• Proficiency with computers, Microsoft Office products, and electronic health records systems
• Flexibility, dependability, and ability to work independently
• Must have a valid driver's license, reliable transportation with personal automobile liability insurance coverage at or above the levels mandated by the State of Vermont
• Successful completion of a criminal history background check after hire