Care Coordinator
About the role
Children’s Specialized ABA is part of the Children’s Specialized Hospital Autism Center of Excellence. We serve children with ASD by combining clinical innovation, whole-child care, and personalized therapy. Our vision is built on four core values:
- Inclusivity: We celebrate the diversity within the Autism spectrum and are committed to creating an inclusive environment that respects and values each person’s individual strengths and differences.
- Innovation: We foster a culture of creativity and collaboration, exploring new ideas to develop personalized solutions that enhance quality of life for all children with Autism.
- Connection: We actively engage with the health systems and broader community to coordinate services and care for people with Autism.
- Quality and Safety: We invest in research and training to provide cutting-edge, effective, safe, and personalized services tailored to the unique needs of those we serve.
The Care Coordinator role assists families and staff with coordinating around their schedule and case starts. This role bridges the gap between client and employee scheduling/staffing and requires a strong commitment to delivering outstanding customer service to both families and staff. This role reports directly to the Assistant Regional Clinical Director.
Responsibilities
- Reach out to families once their assessment is completed to confirm availability and discuss next steps in the process, including weekly check-ins, even with no new updates, to ensure that the family and staff know they are valued.
- Reach out to RBTs/BTs once they are hired to discuss caseloads and expectations.
- Accurate data entry and communication recorded in EHR and other software.
- Schedule start dates for families, coordinate closely with clinical team, families, and employees.
- Coordinate restaff dates with families as needed.
- Manage client and staff schedules in Central Reach.
- Conduct monthly check-ins with families and RBTs.
- Document conversations and follow-ups as needed.
- Issue corrective action as needed to RBTs for attendance, unconverted session notes, accurate data collection, etc., and document in Paylocity.
- Exercise discretion to schedule clients appropriately, maximizing their authorization.
- Audit all parts of EHR for accuracy and completeness.
- Evaluate staffing needs and communicate with the team.
- Attend team meetings and communicate current needs.
- Identify scheduling and staffing adjustments necessary and address accordingly based on client satisfaction feedback received.
- Engage in community outreach efforts, including building relationships with local daycares and other identified partners, to support continued growth.
- Other duties as assigned.
Requirements
- High School diploma or GED; higher education preferred (associate or bachelor’s degree).
- Detail-oriented and organized.
- Excellent verbal and written communication skills.
- Proficient with Microsoft Office Suite or related software.
- 2 years of experience with intake/care coordination OR 2 years in an ABA OR Customer Service role.
Schedule
This is a full-time, on-site role at our Voorhees Center, supporting families in the surrounding area. Core hours are Monday–Friday, 8:30 AM–5:00 PM.
Benefits
- Up to 19 paid days off in your first year (including PTO, sick time, and holidays); earned on an accrual basis, paid time off increases with tenure.
- Comprehensive benefits including FREE medical (for employee, buy-up for dependent/partner coverage), voluntary dental, vision, short-term disability, and critical illness coverage.
- Free $50,000 life insurance policy.
- Free Employee Assistance Program (EAP).
- 401(k) retirement savings plan.
- Company discount program – discounts on amusement parks, memberships, cruises, movie tickets, spas, sports tickets, and more.
Pay
The expected salary range for this role is $55,000.00 – $63,000.00 per year. Final compensation will be based on factors such as skills, education, experience, certifications, market conditions, and internal equity.