Care Coordinator

Better Morning is an outpatient behavioral health practice in Ashburn, VA, founded in 2014. Originally providing counseling and certified intensive in-home and community-based services (IHCBS) for at-risk youth in the District of Columbia, Better Morning expanded to become a Core Service Agency (CSA) certified by the DC Department of Behavioral Health in 2017. The practice is driven by a passion for serving at-risk youth and their families through evidence-based programs.

About the role

A Care Coordinator with some prior medical office experience is needed to support a behavioral health practice. The role involves client interaction, administrative tasks, and coordination of clinical operations.

Responsibilities

• Greet clients and schedule appointments
• Answer phones and check insurance benefits via phone or online
• Obtain prior-authorizations and collect payments (copays, coinsurance, etc.)
• Perform office functions such as copying, filing, and chart management
• Work closely with psychiatrists and attend staff meetings to ensure smooth clinical operations
• Run case load reports and complete consumer surveys
• Make reminder calls for assessors, psychiatrists, nurse practitioners, and therapists
• Document reminder calls and schedule consumers for intake
• Create consumer profiles in Credible (electronic health record system)
• Perform prior-authorizations (prior medical billing experience required)
• Check and manage voice messages
• Review each clinician’s weekly availability for drug & alcohol (D&A) and tele-counseling, and track availability to serve consumers
• Review no-show reports, call consumers, and reschedule appointments
• Other related duties as assigned

Requirements

• BS/BA in Social Science or related field
• 1 year of customer service experience (preferred)
• Prior medical billing experience (required for prior-authorizations)
• Ability to commute or relocate to Washington, DC (required)
• Strong professional communication skills

Pay

$22.00 - $25.00 per hour

Schedule

• Full-time, 8-hour shift
• Monday to Friday
• Weekends as needed

Additional Information

• 4 positions available
• In-person work location