Care Coordinator

About the role

ADVENT is hiring a Care Coordinator for the South Nashville location. Care Coordinators are the heart of the patient experience, connecting patients, providers, and teams to deliver seamless and compassionate care. The role blends empathy with action, balancing communication, problem‑solving, and precision while guiding patients through their treatment journey, helping them understand options, navigate insurance, and experience ADVENT’s approach to better breathing and better living.

Responsibilities

• Serve as the primary point of contact for patients and families, building trust, demonstrating empathy, and providing education to support the treatment plan as directed by the clinic’s MD.
• Identify and resolve care barriers, confidently addressing patient questions, concerns, or objections, and guiding patients toward successful completion of their care journey.
• Balance compassion with efficiency, ensuring patients feel supported without impacting clinic workflow.
• Advocate for patients on financial matters, including insurance coverage, estimates/deposits, authorization status, out‑of‑pocket costs, and pre/post‑operative instructions.
• Own the patient journey end‑to‑end, using strong listening, communication, influencing, and problem‑solving skills to keep patients motivated and focused on treatment outcomes.
• Coordinate scheduling, follow‑ups, procedures, and documentation, partnering with staff and surgeons to ensure accurate and timely completion of care.
• Monitor patient adherence to care plans, identify gaps in treatment, and proactively engage patients using ADVENT’s value proposition and outcomes.
• Confidently discuss costs and payments, providing guidance and recommending next steps in the patient journey with a value‑driven approach.
• Provide in‑person coverage at the South Nashville clinic and virtual coverage of ADVENT Tennessee clinics when needed.

Requirements

• Minimum of 2 years’ experience working within a healthcare treatment coordination or a similar patient‑facing role.
• Bachelor’s degree in healthcare or related field, or equivalent experience.
• Experience guiding patients toward their goals and treatment outcomes.
• Skilled in navigating complex financial conversations, including insurance eligibility, out‑of‑pocket costs, payment options, and solutions.
• Strong customer service and communication skills, with the ability to build trust and navigate sensitive patient conversations.
• Proficiency in medical terminology and comfortable collaborating with providers.
• Highly organized with exceptional attention to detail and accuracy.
• Excellent time management; able to work independently, anticipate needs, and plan proactively.
• Proficient in Microsoft Office Suite (Outlook, Word, PowerPoint, Excel) and Electronic Health Records.
• Valid driver’s license.
• Willingness to train at and support ADVENT’s Franklin, Hendersonville, and other Middle Tennessee clinics as needed.

Benefits

• 16+ days PTO (prorated first year) plus paid holidays.
• Health, dental, and vision coverage with employer‑paid HRA.
• 401(k) match and life insurance.
• Regular business hours – no nights or weekends.
• A culture that values solutions and encourages growth.
• Opportunity to enjoy weekends and evenings for personal time.

Pay

$20.87 – $25.00 per hour

Schedule

Full‑time 32‑hour flex position. Hours: Tuesday‑Friday, 8:00 AM‑5:00 PM (may vary based on clinic needs).