Care Coordinator

About the role

ADVENT focuses on innovative healthcare solutions and patient-first care. The Care Coordinator role is designed for individuals who are driven, creative, and passionate about making a positive impact.

Responsibilities

• Serve as the primary point of contact for patients and families, building trust and rapport, demonstrating empathy, and providing education to support the treatment plan as directed by the clinic's MD.
• Identify and resolve care barriers, confidently addressing patient questions, concerns, or objections, and guiding patients toward successful completion of their care journey.
• Balance compassion with efficiency, ensuring patients feel supported without impacting clinic workflow.
• Advocate for patients on financial matters, including insurance coverage, estimates/deposits, authorization status, out-of-pocket costs, and pre/post-operative instructions.
• Own the patient journey end-to-end, using strong listening, communication, influencing, and problem-solving skills to keep patients motivated and focused on treatment outcomes.
• Carefully coordinate scheduling, follow-ups, procedures, and documentation, partnering with staff and surgeons to ensure accurate and timely completion of care.
• Maintain patient adherence to care plans, identify gaps in treatment, and proactively engage patients using ADVENT’s value proposition and outcomes.
• Confidently discuss costs and payments, providing guidance and recommending next steps in the patient journey with a value-driven approach.

Requirements

• Proven success in customer engagement within a sales-driven or financial counselor role (inside sales experience preferred)
• Bachelor’s degree in healthcare, or related field — or minimum of 2 years equivalent experience
• Skilled in managing insurance, benefits, and cost-of-care discussions with patients
• Strong influencer with a passion for guiding patients toward their goals and treatment outcomes
• Proficient in medical terminology and comfortable collaborating with providers
• Hightly organized with exceptional attention to detail and accuracy
• Excellent time management; able to work independently, anticipate needs, and plan proactively
• Proficient in Microsoft Office Suite (Outlook, Word, PowerPoint, Excel)
• Willingness to support at other nearby clinics as needed

Qualifications

• Experience in a similar position in dermatology, plastic surgery, optical, chiropractic, wellness, weight loss clinic or spa environment

Skills

• Customer service and communication skills
• Problem-solving and organizational abilities
• Financial management and insurance knowledge
• Medical terminology proficiency

Benefits

• 16+ days PTO (prorated first year) + paid holidays
• Health, dental, and vision coverage with employer-paid HRA
• 401k match & life insurance
• Regular business hours - no nights or weekends
• A culture that values solutions and encourages growth

Pay

• This is a full-time 32-40 hr./week flex position

Schedule

• Monday - Friday: 8am - 4:30pm