Care Coach

Maven Clinic is the world's largest virtual clinic for women and families, on a mission to make healthcare work for all of us. Through Maven Enterprise, the company partners with over 2,300 employers and health plans to provide end-to-end women's and family health programs spanning fertility, family building, maternity, newborn care, parenting, pediatrics, menopause, and midlife—improving clinical outcomes, reducing healthcare costs, and expanding equitable access to high-quality care at scale. Through its consumer platform, Maven provides direct access to virtual care across 30+ specialties, as well as dedicated hormone and GLP-1 care programs purpose-built for women.

About the Role

We are looking for a mission-driven health coach to join our Care Delivery team, providing world-class care to Maven members. Our team consists of care coaches and advocates who help members navigate digital care and access tools for optimal experiences and outcomes. You’ll work in a fast-paced, data-driven environment, adapting strategies to improve member lives through a shared coaching model. As a Care Coach, you’ll coordinate care beyond the digital space, driving behavior change and improved outcomes for higher-risk members through goal setting and program engagement. The Care Delivery team supports Maven members 24/7/365 and operates remotely.

Available shifts:

• Tuesday - Saturday: 7am - 3:30pm EST; 11am-7:30pm EST; 3pm-11:30pm EST
• Sunday - Thursday: 11am-7:30pm EST

Responsibilities

• Drive program engagement by communicating the value of Maven’s care coaching model, optimizing opt-in rates, and supporting long-term behavior change.
• Co-create SMART goals with members, track progress, adjust care plans, and course-correct within Maven’s clinical program design.
• Manage a caseload of members, engaging through messaging, video appointments, and outreach.
• Adhere to clinical program guidelines while using motivational interviewing and behavior modification techniques to remove barriers and promote optimal health outcomes.
• Assess member knowledge and barriers, providing personalized health education across diverse ages, backgrounds, and literacy levels.
• Collaborate with providers to translate clinical recommendations into actionable next steps.
• Monitor member health data and platform activity to identify risks early and follow protocols for appropriate action.
• Remove barriers to care by coordinating across Maven’s digital network, in-person providers, and external partners.
• Participate in and lead efforts to improve quality of care and clinical outcomes.
• Provide coverage to ensure all members receive timely and appropriate care.

Requirements

• 1-2+ years of experience in health coaching or clinical work (e.g., nursing, behavioral health) with a focus on patient education, motivational interviewing, and driving clinical outcomes.
• Demonstrated experience working with the maternity population or individuals navigating family planning, fertility care, or fertility treatments.
• Training and experience coaching individuals to achieve specific health outcomes (e.g., medication management, nutrition, exercise, blood pressure management).
• Flexibility to adapt to changes, work efficiently under demand, and maintain a growth mindset.
• Empathetic communication skills, both written and verbal, with a passion for creating positive member experiences and optimal outcomes.
• Experience achieving KPIs related to patient outcomes, such as opt-in rates, follow-up adherence, and member satisfaction.
• Ability to quickly learn and adapt to new digital health tools and platforms in a fast-changing tech environment.
• Comfort using AI tools to enhance efficiency and improve member outcomes.
• Strong telehealth competency, including phone outreach and video calls, with reliable high-speed internet access.

Preferred qualifications:

• Health coaching certification (NBC-HWC or ICF).
• Experience in a startup or fast-paced environment, with the ability to navigate systems quickly and adapt to change.
• Experience coaching across multiple modalities (video, text/chat, phone) and adapting communication styles to member needs.
• Comfort with technology tools like Google Suite, CRM platforms, EHRs, and Zendesk.

This role requires active work authorization in the US and is open to candidates in: AZ, DC, DE, FL, GA, HI, IL, KS, MA, MD, ME, MI, MN, MO, NC, NJ, NM, NV, NY, OH, OR, PA, SC, TN, TX, VA, VT, WI.

Pay

The base salary range for this role is $62,000 - $73,000 per year, with additional equity and benefits.

Benefits

• Maven for Mavens: Access to the full platform and specialists, including care for mental health, reproductive health, family planning, and pediatrics.
• Wellness partnerships for whole-self care.
• Hybrid work options, in-office meals, and work-together days.
• 16 weeks of 100% paid parental leave and a new parent stipend (for employees with 1+ year of tenure).
• Annual professional development stipend and access to a personal career coach through Maven for Mavens.
• 401K matching for US-based employees, with immediate vesting.

These benefits apply to US-based, full-time employees of Maven Clinic Co. 1099/Contract Providers are ineligible.