Care Co-ordinator - Redwood Glades Hull

Job Overview

St Anne's are recruiting a full time Care Coordinator to work at their largest service, Redwood Glades. The Care Coordinator will have operational oversight and day-to-day management of the care planning system used at Redwood Glades.

About the role

The Care Coordinator will ensure all care calls are assigned to service users in line, and maintain continuity of care to clients. The role is normally Monday to Friday, but flexibility will be needed to drive client care hours forward and implement changes to hours.

Responsibilities

• To provide forward planning to produce at least a 4-week rota in advance, with a solution approach to new care hours and changes due to clients' ever-changing needs.
• To plan and allocate care workers to service user calls, manage their workload in line with business demands and the care worker's availability, and ensure adherence to St Anne's Community Services policies and legislation relating to Working Time Regulations.
• To take new service user referrals from social workers and private clients and ensure they are dealt with appropriately, and where required, attend assessments and liaise with brokerage relating to package increases.
• To be responsible for the smooth transition of new packages of care, ensuring all relevant details are uploaded to the system and calls are allocated.
• To undertake care calls where required, including those outside of office hours, in the event of staff absence, staff shortages, or increases in demand.
• To manage care worker holiday requests and ensure the correct procedure is followed and relevant documentation is completed.
• To respond to emergencies, care planning, and activity schedules.

Requirements

Essential criteria:

• Good knowledge of IT systems
• Experience working with rota system such as People Planner

Desirable criteria:

• Experience using rota system such as People Planner
• Experience working with rota system such as People Planner

Qualifications

Rising annual leave each year to a maximum of 33 days (including statutory holidays)

Continuous opportunities for ongoing training and career development

Cycle To Work scheme

Refer A Friend recruitment initiative

Flexible working opportunities (where applicable) upon successful completion of probation period

Group Personal Pension Scheme

Discounted income protection scheme

Free car parking at most services

Free life assurance cover

Benefits

This role offers:

• Rising annual leave each year to a maximum of 33 days (including statutory holidays)
• 24 Hour Employee Assistance Programme
• Continuous opportunities for ongoing training and career development
• Cycle To Work scheme
• Refer A Friend recruitment initiative
• Flexible working opportunities (where applicable) upon successful completion of probation period
• Group Personal Pension Scheme
• Discounted income protection scheme
• Free car parking at most services
• Free life assurance cover

Skills

Experience using rota system such as People Planner is desirable.

Pay

N/A

Schedule

N/A

Benefits

N/A

Employer certification / accreditation badges

N/A

Applicant requirements

• This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
• Documents to download: Care Coordinator JD (PDF, 352.6KB)
• Apply online now
• Further details / informal visits contact: Name Susan Tyson, Job title ECM, Email address susan.tyson@st-annes.org.uk, Telephone number 01482 699133