Care Center/Call Center Advisor Nurse

About the role

The CARE Center Nurse Advisor supports and coordinates complex patient referrals and assists with successful and effective transitions of care from the hospital or emergency department setting. This role is an integral member of the Yale Medicine CARE Center team, ensuring timely and appropriate referrals to designated specialty clinics.

Responsibilities

• Serves as a clinical leader, patient resource, and advocate for disease specific pod within the Yale Medicine CARE Center.
• Serves as the clinical liaison between patients, families, referring providers, specialty teams, and community to ensure timely, efficient, and seamless access to appointments.
• Collaborates with specialty providers and specialty teams to address any identified gaps in, or barriers to care; intervenes as appropriate.
• Affords YNHH and YM Clinical and Administrative leadership with monitoring of Key Performance Indicators (KPI) and engages in performance improvement activities related to transitions of care and patient access to care.
• Maintains daily reports to identify Yale Medicine patients discharged from the hospital or emergency department who may require follow up care in a YM specialty practice.
• Functions as a resource for patients requiring coordination of multiple appointments.
• Supports activities related to transitions of care.

Qualifications

• Bachelor's Degree in Nursing required; Master's degree in Nursing or Healthcare preferred.
• Three (3) to five (5) years experience in acute or ambulatory care required. Experience in a combination of the following is essential: clinical care specific to the specialty pod, clinical process improvement, outcomes management, case management, and physician relations.
• Excellent oral and written communication skills is essential.
• Knowledge and understanding of standards related to the Joint Commission certification process preferred.
• Current State of Connecticut RN license.