NURSE MANAGER - Call Center

About the role

The Nurse Manager is a registered nurse accountable for clinical care of a designated patient care service area. They are responsible for assessing, identifying, planning, implementing and evaluating the processes, technology, personnel and facility needs required to achieve patient outcomes safely in a patient-centered environment.

Responsibilities

• Affirms effective patient flow within the Health Center, both through telephone and walk-in visits.
• Assists providers with procedures, phone calls, referrals, and problem-solving.
• Provides nursing care and health education to patients.
• Oversees maintenance of clinical inventory and forms.
• Assists providers with diagnostic procedures and treatment regimens when needed.
• Affirms assessment of reports, customer surveys, evaluations, and other data to identify and plan the process, technology, personnel, and facility needs to deliver care in a designated patient care area.
• Communicates the care area's purpose and goals to the care team.
• Interviews, hires, terminates, disciplines, and evaluates patient care staff.
• Maintains awareness of health center supplies, technology, and equipment.
• Collaboratively creates an interdisciplinary health center-based QI program effective in identifying means to improve patient care or teams and services and participates in the QI process.
• Achieves successful compliance with regulatory agency standards.
• Affirms staff understanding of, and compliance with, infection control mandates.
• Affirms that all health center staff is informed of medical center developments and participates in patient care area planning and problem-solving.
• Conducts/facilitates leadership and nursing meetings, demonstrating the ability to achieve meeting outcomes.
• Maintains records of minutes.
• Affirms the ability of assigned patient care providers to align with patient/family health care needs.

Requirements

• Education: AAS/BS in Nursing or equivalent Bachelor’s Degree preferred.
• Experience: Minimum of three (3) years experience in an Ambulatory/Medical Surgery/ER setting preferred. Minimum of two (2) years nursing experience.
• Skills: Demonstrated ability to perform venipuncture and administer medications including immunizations. Demonstrated experience with telephone triage and diagnosis procedures. Bilingual, Spanish preferred. Demonstrated ability to provide quality care to patients and guide nursing staff. Demonstrated ability to plan, make decisions, organize, and direct the work of others. Demonstrated organizational, clinical, and interpersonal skills. Demonstrated ability to problem solve using critical thinking. Demonstrated basic computer skills including typing.
• Licenses/Certifications: Licensed Registered Nurse in New York State. Current BCLSC. Current Infection Control Certificate. Current Child Abuse Certificate.