Card Services Representative 2

Primary office location: 4140 East State Street, Hermitage, Pennsylvania 16148.

About the role

This position is primarily responsible for performing a variety of administrative duties to support the Bank’s credit card and debit card programs. The incumbent works independently and coordinates with various departments regarding credit and debit card processing in conjunction with Bank policies and procedures. The incumbent is expected to provide a high level of customer service to internal and external customers and is actively involved in product security and fraud control.

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program. F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of this role.

Responsibilities

• Inputs approved applications into the appropriate software for set-up.
• Maintains account information with address changes, credit limit changes, etc.
• Responds to inquiries from debit and credit cardholders and researches problems and disputes.
• Reviews and monitors various reports including lost or stolen account activity, accounts not activated, fraud alerts and exception reports.
• Performs daily reconcilements and accounting functions for various general ledger and Demand Deposit Accounts (DDA).
• Provides portfolio reports to management.
• Performs other related duties and projects as assigned.

Requirements

• High School diploma or GED.
• Minimum of 3 years of relevant experience.
• Excellent communication skills, both written and verbal.
• Excellent organizational, analytical, and interpersonal skills.
• Detail-oriented.
• Ability to use general office equipment and a personal computer with job-related software.
• Intermediate proficiency in MS Word and MS Excel.
• Working knowledge of the technical aspects of credit and debit card functions.