Card Payments Operations Financial Senior Specialist

About the role

Perform all tasks required to ensure accurate, timely and efficient operational service and processing of new client financial request, adjustments, and research/resolution requests for all payment inquiries received in Card Payments Operations, while providing outstanding client service to both internal and external clients while minimizing the operational risk for the bank.

Responsibilities

• Subject matter expert (SME) on essential duties and responsibilities of Financial Specialist I and II
• Responsible for escalation of production issue for quick resolution, supporting continuous development of systems owned by unit
• Departmental small project lead
• Work in tandem with Sr. Financial Analyst to ensure each aspect of Financial Operations is covered
• Recommends and documents improvements and works with others to implement
• Knows and applies the concepts and practices of the business, including linkages with internal and external partners
• May serve as manager, trainer, or coordinator for work of junior staff members
• Organizes and performs complex analyses
• Research and process Tier 3 task & escalations
• Procedure & Control oversight
• Serves as a liaison with internal and external partners

Requirements

• Bachelor's Degree or combination of training/experience
• 7+ years of experience in a Financial Specialist II or Business Analyst III role or equivalent experience in Finance/Accounting
• 10+ years of experience in Payments services industry
• Possess strong written and verbal communication skills, including the ability to communicate professionally with team members and related departments
• Demonstrated ability to read, comprehend and follow instructions
• Demonstrated ability to work in an area governed by production standards, heavy workloads and critical deadlines
• Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
• Able and willing to work overtime during peak times
• Demonstrate leadership skills

Preferred Qualifications

• Bachelors/Master's Degree
• 10+ years or more of financial serving experience
• Knowledge of all bankcard products and services, online banking, debit card/prepaid products, digital electronic Payment products services and products
• General understanding of the other areas within banking operations

Benefits

• Medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan
• No less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during the first year of employment
• 10 sick days (also prorated)
• Paid holidays
• Depending on the position and division, eligibility for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan