Card Payment Operations Business Senior Analyst

Regular, full-time position. Fluency in English required. 1st shift (United States of America).

About the Role

With minimal supervision, monitor, identify, assess, research, and resolve complex issues related to accounts, systems, vendors, processes & procedures, and compound operational issues within a particular business unit. Create action plans and design implementation plans for efficiencies and improvements, reviewing and presenting to business unit leadership and/or senior leadership. May lead, oversee, and coordinate team's daily productivity and training.

Responsibilities

• Serve as Subject Matter Expert (SME) for essential duties performed by Card Payments Operations Business Analysts I, II, & III.
• Actively participate in project-oriented work efforts, problem identification and resolution, performance and productivity improvement, and quality enhancements including delivery, mergers & acquisitions, new product releases, systems conversions, and remediations.
• Lead knowledge-sharing initiatives and drive employee engagement activities.
• Develop a culture of continuous improvement by identifying, prioritizing, planning, and implementing process improvements.
• Review and decision escalated production issues for quick resolution while supporting continuous development of systems owned by the unit and upholding compliance and regulatory requirements.
• Serve as SME and Trainer for multiple functions, duties, and responsibilities within a single business unit and across other Card Based Services Operations teams.
• Act as SME for multiple business units within Card Operations, recognized as a key teammate for various business units internal and external to Card Based Services Operations.
• Assist in the interpretation, implementation, and communication of policies for the business unit and Card Operations; contribute to updating and creating policies.
• Interact with internal and external auditors and bank examiners to review business processes, procedures, and practices.
• Review audit findings, develop mitigation plans in conjunction with manager and Card Operations Governance team.
• Provide feedback to manager on teammates' performance. This role may or may not have direct reports.

Requirements

• Meet the qualifications of a Card Payments Operations Business Analyst III position.
• 7+ years of experience as a Business Analyst within digital or electronic Payments-related areas.
• Demonstrated ability to make sound judgment calls, without supervision, related to issues with compliance and regulatory implications.
• Mastery of computer applications such as Microsoft Office software products.
• Professional, courteous, and effective verbal and written communication skills.
• Ability to work and think independently while actively engaged in a mutually supportive teamwork environment.
• Leadership and adaptability skills to handle changing and competing priorities based on business needs.
• Exemplary organizational and interpersonal skills.
• Experience with Payments and third-party vendor processing systems (MasterCard/Visa, TSYS, FIS, FiServ, FCR, etc.).

Preferred Qualifications

• Previous experience in a leadership role.
• Previous experience as a Subject Matter Expert (SME) in an Analyst role.
• Previous experience in a contributor role for special projects such as mergers & acquisitions, systems conversions, product development, etc.
• Experience with Payments and third-party vendor processing systems (Real Time Payments, Zelle, etc.).

Benefits

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits. Truist offers:

• Medical, dental, and vision insurance.
• Life insurance, disability, and accidental death and dismemberment coverage.
• Tax-preferred savings accounts and a 401k plan.
• No less than 10 days of vacation (prorated based on date of hire and full-time/part-time status) during the first year of employment, along with 10 sick days and paid holidays.
• Depending on the position and division, eligibility for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.