Card Payment Operations Business Senior Analyst

Job Summary

With minimal supervision, monitor, identify, assess, research, and resolve complex issues related but not limited to accounts, systems, vendors, processes & procedures, and compound operational issues of a particular business unit. Create action plans and design implementation plans for efficiencies and improvements, reviewing and presenting to business unit leadership and/or senior leadership.

Essential Duties And Responsibilities

• Subject matter expert (SME) for essential duties and responsibilities performed by Card Payments Operations Business Analysts I, II, & III job requirements.
• Primary SME actively participating in project-oriented work efforts, problem identification and resolution, performance, productivity improvement and quality enhancements including delivery as well as merger & acquisition, new product release, systems conversions, remediations, etc.
• Knowledge share and lead initiatives.
• May lead, oversee, direct and coordinate teammates' daily productivity.
• Manage and drive employee engagement activities.
• Engage team to develop a culture of continuous improvement by identifying, prioritizing, planning and implementing process improvement.
• Responsible for reviewing & decisioning escalated production issues for quick resolution, supporting continuous development of systems owned by unit while also upholding compliance and regulatory requirements in decision-making.
• SME and Trainer for multiple functions, duties, and responsibilities within a single business unit, as well as additional areas within other Card Based Services Operations teams.
• SME for multiple business units within Card Operations, recognized as an aide-de-camp teammate for the various business units internal and external to Card Based Services Operations.
• Aid in the interpretation, implementation, and communication of policies for the business unit and Card Operations, contribute, update and create policies.
• Interact with internal and external auditors and bank examiners to review business processes, procedures, and practices.
• Review audit findings, develop mitigation plan in conjunction with manager and Card Operations Governance team.
• Provide feedback to manager on teammates' performance.

Qualifications

• Meet the qualifications of a Card Payments Operations Business Analyst III position.
• 7+ years' experience as a Business Analyst within digital or electronic Payments-related areas.
• Demonstrated ability to make sound judgement calls, without supervision, related to issues with compliance and regulatory implications.
• Mastery Skills in computer applications such as Microsoft Office software products.
• Professional, courteous, and effective verbal and written communication skills.
• Ability to work and think independently while being actively engaged in a mutually supportive teamwork environment, making excellent judgement calls and decisions without intervention from management.
• Leader and Role Model - adaptability skills to changing & competing priorities based on business needs and conditions.
• Exemplary organizational and interpersonal skills.
• Experience within Payments and third-party vendor processing systems (MasterCard/Visa, TSYS, FIS, FiServ, FCR, etc.).