Senior Payment Operations Specialist

What You'll Do

Support the enterprise payment processing by executing and monitoring higher-risk and higher complexity payment activities transactions across multiple payment rails to ensure accuracy, timeliness, and adherence to bank controls and policies.

In this role, you'll be responsible for accurately processing payment transactions, resolving advanced exceptions, and meeting established deadlines while maintaining operational and regulatory compliance.

The role partners closely with internal teams such as branches, Treasury Management, Client Support, Risk, Compliance, and Operations leadership to research escalated issues, provide subject-matter support, and ensure appropriate resolution of payment-related inquiries.

This position serves as an experienced individual contributor within Payment Operations, distinguished by deeper payment expertise, sound judgment within policy, and the ability to support and guide less-experienced team members.

Scheduled hours

Scheduled hours: 8:30 - 5 pst

What You'll Need

• 3+ years of related experience in Financial Services, Payment Operations, Financial Services, Payment Operations or similar field.
• A high school diploma required; some college or technical training preferred.
• Entry-level to intermediate knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.
• Entry-level to intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Entry-level to intermediate knowledge of electronic payment transactions and basic exception handling, transaction research, and customer account support activities within defined procedures.
• Ability to apply risk, fraud, and compliance controls to payment processing activities.
• Thrive in operational environments with strict deadlines, demonstrating attention to detail, accuracy, and adherence to documented controls, policies, and risk mitigation practices.
• Ability to exercise sound judgment under time-sensitive conditions, and supporting continuous improvement, training, or knowledge-sharing efforts within an operations environment.
• Intermediate speaking and writing communication skills.

Compensation

Hourly range for new hires is generally $26.40 - $32.61 for Henderson, NV. Salary amount is determined by specific job location. In addition, the role may be eligible for annual bonus/incentives earned.

Benefits You’ll Love

• Competitive salaries
• An ownership stake in the company
• Medical and dental insurance
• Time off
• A great 401k matching program
• Tuition assistance program
• An employee volunteer program
• A wellness program

About The Company

Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands — Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank — that remain part of the company’s heritage, as well as AmeriHome Mortgage, a Western Alliance Bank Company. Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.