Payment Operations Specialist

Description

The hourly rate for this position is $18.00 - $30.00 per hour depending on knowledge, skills, abilities, experience, and location.

Responsibilities

• Process incoming and outgoing wire transfers, including creating, verifying, and releasing wires.
• Process domestic and foreign wire transactions according to Bank policy and procedure.
• Maintain a proficient understanding of NACHA rules regulatory compliance including BSA, OFAC, loss prevention, information and physical security and adherence to Bank policies and federal regulations.
• Resolve various wire exception transactions such as cancellations, deletions, reversal, and returns.
• Perform daily validation across payment applications.
• Perform ACH tasks including, but not limited to ACH processing verification, temporary increases, emergency same day processing, large ACH approval requests and ACH prefund shortage monitoring.
• Process and investigate debit card and/or ACH dispute claims in compliance with Reg E and Visa requirements
• Process credit card orders and provide card servicing support
• Aid in various projects, monitoring and reporting.

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree or equivalent work experience preferred.
• 1 to 3 years banking experience required.
• Bilingual (Spanish) preferred
• Back-office bank operations with wire transfer processing experience preferred.
• Back-office bank operations with Debit card/ACH dispute experience preferred
• Strong analytical and problem-solving skills.
• Ability to manage multiple tasks and deadlines simultaneously.
• Demonstrated attention to detail and accuracy.
• Excellent communication skills, written and verbal, with the ability to clearly communicate issues to all levels of staff and management.
• Strong telephone skills.

Benefits

People choose to “bank” with us, but for those we serve, we’re more than a bank. We strive to be the financial backbone of their lives, and we know that starts with our team.

Our supportive culture empowers team members to grow and seize new opportunities. Like our namesake, the sunflower, we are:

• Rooted in Strength
• Propelled by Growth
• Individuals in a Great Whole
• Creating Possibility
• Community Focused

Associates enjoy outstanding benefits, including:

• 401(k) Plan with 6% Match
• Health/Dental/Vision Insurance
• Company-paid Life Insurance
• Tuition Reimbursement
• Fitness Reimbursement
• Paid Time Off
• Volunteer Leave
• Paid Holidays
• Plus many more associate perks & incentives!