Card Operations Administrator- Debit Card

About the role

This role involves executing all debit card inquiries, processing maintenance requests, answering questions or providing guidance from various channels, and supporting front-line servicing teams.

Responsibilities

• Execute all debit card inquiries
• Process maintenance requests and questions
• Provide guidance and support from internal and external channels
• Handle incoming calls from front-line servicing teams to support customer needs

Requirements

• High school diploma required
• At least 1+ years of experience in credit card or debit card operations, servicing, or support
• Entry to intermediate level knowledge of general banking operations, including consumer and business debit cards, commercial loans, treasury management, and ancillary banking products and services
• Entry to intermediate level knowledge of applicable regulatory and legal compliance obligations, rules, and regulations, industry standards, and practices
• Comfortable using Microsoft suite of applications
• Intermediate experience working with CRM tools (e.g., Salesforce, Microsoft365)
• Intermediate experience working in a production environment using queues and workflows
• Strong written and verbal communication skills

Qualifications

Positive and motivated individual with a collaborative mindset who takes pride in work performance to meet or exceed expectations. High level of organization is also essential.

Skills

Positive and motivated individual with a collaborative mindset who takes pride in work performance to meet or exceed expectations. High level of organization is also essential.

Benefits

• Competitive salaries
• Ownership stake in the company
• Medical and dental insurance
• Time off
• A great 401k matching program
• Tuition assistance program
• An employee volunteer program
• A wellness program

About the Company

Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands — Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank — that remain part of the company’s heritage, as well as AmeriHome Mortgage, a Western Alliance Bank Company. Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity, or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.