Manager, Fraud (Debit Card) Operations

The Role

Global Fraud Detection Operations (GFDO) is responsible for identifying and responding to emerging fraud risks across Fidelity’s businesses. As the Manager, Fraud (Debit Card) Operations, you will support the design and development of operational frameworks that enable GFDO to scale new and existing fraud detection review capabilities.

A significant focus of this role is assisting GFDO in preparing for the transition to in-house debit card fraud detection. You will participate in planning calls, operational design discussions, and cross-functional workstreams to document requirements and workflow considerations.

This role requires strong analytical capability, attention to detail, and the ability to manage multiple priorities in a fast-moving environment. You will be expected to synthesize information, document outcomes, and support operational readiness efforts as new capabilities are developed.

Expertise And Skills

• Bachelor’s degree in business, analytics, finance, or related field.
• Experience in fraud detection operations or related fraud-monitoring roles.
• Strong analytical and documentation skills.
• Ability to communicate complex concepts clearly.
• Strong organizational skills and adaptability.
• Collaboration skills across diverse teams.
• FINRA 7, 63 required.
• Supervisory 9/10 or 24 to be obtained within 6 months.

Note

Note: Fidelity will not provide immigration sponsorship for this position. Fidelity’s Onsite Working Model: Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.