Manager, Payment & Fraud

Responsibilities

• Evolve resolution workflows to limit losses and maintain strong relationships with vendor partners.
• Oversee identification and analysis of fraudulent activities including bonus abuse, account takeovers, payment fraud, collusion, and money laundering.
• Recommend forward thinking strategies.
• Work with the product, engineering, data teams and external vendors to manage and optimize mitigation efforts and lower rates.
• Provide input on the adoption of AI and automation where appropriate.
• Utilize analytics and KPIs to measure performance, adjust controls, and increase efficiency.
• Prepare and share actionable insights with leadership.
• Collaborate closely with Payments Operations, Compliance, Customer Support, Product, and Legal teams to implement initiatives that support business objectives.
• Manage and mentor a team of analysts.
• Foster a structured culture of accountability, learning, and process improvement.

Qualifications

• 3–5 years of experience in fraud prevention, investigations, dispute management; e-commerce background preferred.
• 1–3 years of experience in a people management or team lead role within a fraud or risk function.
• Familiarity with payments vendor platforms (e.g., Nuvei, Paysafe, World Pay) and emerging fraud technologies.
• Strong data analysis and decision-making skills; familiarity with SQL, Excel, or visualization tools preferred.
• Understanding of AML, KYC, and responsible gaming compliance standards.
• Strong written and verbal communication skills; able to communicate findings and recommendations clearly to cross-functional teams.

About the role

The salary range for this position is $95,000.00 - $125,000.00 USD, which is dependent on a several factors including relevant experience, geography, business needs and market demand. This role may offer the following benefits: medical, vision, and dental insurance; life insurance; disability insurance; a 401(k)-matching program; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses. This role includes paid Personal Time Off and paid company holidays.

Benefits

This role may offer the following benefits: medical, vision, and dental insurance; life insurance; disability insurance; a 401(k)-matching program; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses.

Schedule

N/A

Pay

$95,000.00 - $125,000.00 USD, dependent on a several factors including relevant experience, geography, business needs and market demand.