Senior Manager, Fraud (Debit Card) Operations

About the role

The Senior Manager, Fraud (Debit Card) Operations plays a crucial role in shaping the operational foundation for new fraud detection capabilities at Fidelity. This role involves representing GFDO across cross-functional planning calls and design sessions, ensuring operational requirements, risk considerations, and workflow needs are fully understood and incorporated into the future-state model.

Responsibilities

• Support Fidelity's transition toward in-house debit card fraud detection
• Represent GFDO in cross-functional planning calls and design sessions
• Lead the development of policies, procedures, playbooks, and readiness documentation
• Translate strategic goals into practical workflows and documentation
• Ensure GFDO is well-positioned to scale new detection operations
• Lead cross-functional discussions and influence outcomes
• Manage projects and organize tasks effectively

Requirements

• Bachelor’s degree in business, analytics, finance, or a related field, or equivalent work experience
• Deep knowledge of fraud detection operations and fraud risk management
• Strong understanding of fraud schemes and monitoring methodologies
• Experience designing or documenting workflows, procedures, or policies
• Strong written and verbal communication skills
• Ability to lead cross-functional discussions and influence outcomes
• Strong project management and organizational skills
• FINRA 7/63 required
• Supervisory 9/10 or 24 needed within 6 months

Qualifications

• Openness to future direct reports as the organization evolves

Skills

• Operational judgment
• Analytical capability
• Ability to work in ambiguous, multi-stakeholder environments

Benefits

Not specified

Pay

Not specified

Schedule

Not specified