Card Services Operations Manager

About the role

The role of Card Service Operations Manager provides service excellence by helping to build and lead the Card Service Operations team. Responsible for the oversight of daily card operations, processes, efficiencies, portfolio management, vendor/partner relationship management, and overall best practices. Promotes and maintains the credit unions mission, values, and culture to empower wellbeing in a world in which everyone thrives!

Responsibilities

• Manages the day-to-day operations for Lake Trust’s Debit Card and Credit Card portfolios impacting 125,000+ members.
• Responsible for providing consistent and effective leadership in accordance with Lake Trust policies and procedures.
• Lead the Card Service Operations team by delegating, giving direction, supporting problem recognition and resolution, assisting with escalations, and ensuring our members, branch, and call center teams are provided the highest levels of service.
• Promote a positive and collaborative working environment, conducting regular one-on-one meetings with direct reports, and ensuring operational process consistently meet established service level targets.
• Engage with our vendor partners to identify and resolve complex processing issues in a timely manner to ensure limited impact to members.
• Collaborate with our vendor partners to implement new card functionality and drive continuous improvement of our card offerings.

Requirements

• Bachelor’s degree in a business-related field or equivalent work experience
• Five (5+) years of professional work experience in financial services
• Three (3+) years of managing and leading teams
• Knowledge of debit card and credit card operations preferred

Qualifications

• Exhibits a leadership style in support of team building, coaching, effective communications, and empowerment
• Creates a collaborative environment conducive to idea generation, knowledge sharing, and education amongst the team and across all business units
• Self-motivated with the ability to make operational and process decisions
• Strong analytical and problem-solving skills and able to work independently to identify areas of improvement and provide recommendations based on findings
• Able to handle multiple tasks and perform under pressure

Skills

• Collaboration and building a sense of togetherness
• Adaptability and embracing new opportunities

Benefits

• Financial wellbeing services
• 401(K) matching with up to 5% match
• Reduced health insurance
• Employee wellbeing services
• DE&I initiatives
• Work-life integration

Pay

• Not specified

Schedule

• Hybrid Position: 3 days a week in office